One patient has a referral after surgery. Another is researching whether the clinic publicly accepts direct access in their jurisdiction. A third needs to reschedule an existing plan-of-care visit. They need different administrative guidance, calendars, records, and staff ownership. A useful front door prepares those paths without evaluating the condition or deciding what care is appropriate.
The system can explain approved public information, capture referral and administrative context, coordinate eligible evaluations, send forms and reminders, and preserve unanswered questions. It should not assess the condition, interpret imaging, prescribe exercises, determine direct-access eligibility for a specific patient, or confirm insurance coverage.