01
Which objective completed-job or appointment milestone should trigger the request?
Essential or operated reputation system
Turn excellent customer work into a review process that runs with care.
Collect useful feedback, invite honest public reviews, alert your team when recovery is needed, and keep the process visible without relying on memory.
The Review Growth System connects objective customer milestones, feedback, honest public-review requests, reminders, response alerts, private recovery, and reporting. Choose an Essential maintained journey or a broader operated program.
Launch
From $995
After launch
From $297/month
Initial term
3 months
Required platform access is included, not added as a second subscription. SMS, email, AI, carrier, A2P, and applicable third-party usage remain separate.
Choose the right starting point
Start when good work is not consistently becoming visible proof.
The strongest case is operational, not cosmetic. The business completes enough valuable work to deserve a current review profile, but requests and responses still depend on memory.
02
Which consent, privacy, duplicate, frequency, or do-not-contact rules must be honored?
03
When should a response be drafted, approved, escalated, or left to a person?
04
Which activity and exceptions should leadership be able to see?
Choose the level of responsibility
One essential request path, or a review program TQP actively operates.
The entry product owns one narrow job. The investment rises when TQP takes responsibility for more locations, customer groups, messages, approvals, monitoring, recovery, and ongoing improvement.
Essential01
Essential Review System
Turn one completed customer milestone into a consistent feedback, review, and recovery path.
Starting investment
Setup from $995 · From $297/month
- Collect useful feedback and invite an honest public review
- Alert the team when customer recovery needs attention
- See request activity and responses in one place
Operated02
Review Growth System
Give TQP responsibility for a broader request, response, recovery, and improvement program.
Starting investment
Setup from $2,500 · From $995/month
- Use different journeys for meaningful customer groups
- Keep response drafting, approvals, and recovery organized
- Review performance and improve the program over time
Advanced03
Multi-Location Review Program
Coordinate review operations across locations, profiles, teams, and approval rules.
Starting investment
Setup from $5,000 · From $1,495/month
- Give each location the right request and recovery path
- Keep permissions, approvals, and public profiles governed
- Compare activity across teams without losing local context
What the system handles
Six decisions make review automation trustworthy.
The system should never blast every record, hide a public review path based on sentiment, or publish sensitive responses without control. These decisions keep the process useful and trustworthy.
01
Objective milestone
Use a completed job, appointment, or customer milestone rather than a predicted rating.
02
Contact rules
Respect consent, privacy, duplicate, frequency, and do-not-contact rules without filtering by sentiment.
03
Timing
Choose the moment when the experience is complete and the request feels natural.
04
Channels
Use the approved SMS, email, or connected path without overwhelming the customer.
05
Message copy
Write requests and reminders in the firm's voice, with clear stop and frequency rules.
06
Approval control
Keep human review for sensitive responses, low ratings, and policy exceptions.
Access versus accountability
Review tools are useful. They are not the same as an operated Review Growth System.
Platform review tools
Your team owns the campaign.
- Use a standard request workflow and connected review tools
- See review activity and use response assistance available in the plan
- Choose audiences, copy, approvals, monitoring, and changes
Operated Review Growth System
We run the agreed review process with you.
- Define and maintain objective milestones, contact rules, timing, channels, copy, and approvals
- Monitor requests, responses, private recovery, exceptions, and delivery
- Report on activity and improve the installed journey named in the agreement
Before launch
Build a responsible request and recovery path.
TQP maps objective customer milestones, contact rules, timing, channels, message copy, reminders, approval control, private recovery, escalation, reporting, and realistic test cases.
- Define objective customer milestones, contact rules, timing, channels, feedback questions, review requests, and recovery alerts
- Configure, test, and launch the feedback, public-review, and response workflow
After launch
Keep the journey working and visible.
TQP keeps the agreed triggers and customer rules working, monitors delivery and exceptions, supports approvals, provides reporting, and improves the installed process named in the agreement.
- Keep the approved review request, public-review opportunity, reminders, response alerts, and recovery handoffs running
- Provide activity visibility and maintain the installed starter journey
What the system cannot promise
Better process, without false guarantees.
The system improves consistency and visibility. It does not control what customers say or how search platforms rank a business.
No guaranteed volume
Customers choose whether to leave feedback. TQP does not guarantee a number of reviews.
No guaranteed rating
A trustworthy process invites honest feedback rather than manufacturing a target score.
No guaranteed ranking
Reviews can support local trust, but placement depends on many factors outside this system.
No deceptive gating
The journey does not hide public review paths from customers based on sentiment.
Evidence before commitment
Review the work behind the promise.
See a confidential case study, customer excerpts, and measured results relevant to review growth system. Each claim is labeled so you can distinguish a review, an installation, and an attributable operating outcome.
Fit signals
When this becomes the right next move.
Good work stays invisible
Satisfied customers complete the experience without receiving a timely and considerate request.
Responses depend on spare time
Public feedback goes unanswered or receives rushed replies because nobody owns the process.
Leadership lacks visibility
The firm cannot see who was asked, what happened, which cases need care, or whether the process is improving.
Questions buyers ask
Clear answers before a sales call.
What is included in platform review tools?
Platform review tools can send a standard request, make review activity visible, and help draft responses when your plan includes them. Your team owns the customer rules, messages, monitoring, recovery, and improvements unless TQP operates a Review Growth System for you.
What makes the operated Review Growth System different?
TQP defines objective customer milestones, contact rules, timing, channels, copy, approvals, recovery alerts, reporting, and improvement as one connected process. The level you choose determines whether TQP maintains one essential request path or operates a broader review program.
What does the $297 monthly Essential Review System include?
It keeps one agreed feedback, review, and recovery journey working after an objective customer milestone. That includes the feedback request, the same honest public-review opportunity for every eligible customer, approved reminders, response alerts, activity visibility, and a private recovery handoff. It is a focused maintained system, not an open-ended reputation service or a promise of a particular rating.
Can the system guarantee more reviews, a higher rating, or better rankings?
No. TQP can improve the consistency, timing, governance, and visibility of the review process. Customer response, review volume, rating, and search ranking cannot be guaranteed.
Does the system filter unhappy customers away from public review sites?
No. Every eligible customer receives the same honest-review opportunity. A low score can alert your team and open a private recovery conversation, but the public review path is not hidden based on rating or sentiment.
Who responds to negative or sensitive feedback?
TQP can route the issue, prepare context, and draft a response when approved. A designated person on your team controls customer recovery, factual decisions, legal or clinical sensitivity, and final approval where required.
Recommended next step
Start with the customer experience you want to create.
Tell us what is happening now. We will recommend what should stay, what should change, and which product fits the job.