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Sculpted stone channels carrying a clear, continuous current

AI & Marketing Agency for Service BusinessesMake business
flow.

Get found. Get answered.
Get booked. Keep them coming back.

Websites, local SEO, social media, AI receptionists on OpenAI and Google voice models, and the connected systems behind intake, booking and follow-up, working as one. More of the work moves on its own, so you can do what you do best. Ready for more? Add an AI Business OS.

Book a Call

Get an estimate from your answers, then choose whether to book a free audit.

Websites. Local SEO. AI agents. Connected systems.Toronto-based. Serving Canada & the U.S.

Customer voices

“We finally have a digital front office working behind the business.”

Google review excerpt

The whole path, one team

From the first search
to the second booking.

Most agencies stop at the click. We cover every step a customer takes, so the attention you earn becomes booked work, and booked work becomes a repeat customer. One plan, one monthly report.

  1. Get foundLocal SEO, Google Business Profile, blogsSee how
  2. Get noticedSocial media, short-form video, image postsSee how
  3. Get chosenWebsite design, reviews and reputationSee how
  4. Get answeredAI receptionist, missed-call text backSee how
  5. Get bookedIntake, online booking, remindersSee how
  6. Come backEmail and SMS follow-up, reactivationSee how

Signature Systems

All six stages, built as one system for your business and run by our team.

Designed around how you work, AI included, monitored and improved every month. From $995/month.

What flow looks like
in your business.

Every business gets stuck somewhere different. Pick yours and see what changes when the work starts moving on its own.

Where it gets stuck

Partners play front desk all tax season. Prospects, clients and referrals pile into one inbox, and every first meeting starts from zero.

How it flows with us

  1. Prospects, clients and referrals each get their own door
  2. The right service reaches the right calendar
  3. Confirmations and reminders go out on their own
  4. The accountant opens a prepared file, not a blank page
5 to 10 hrs
of admin back every week
Up to 95%
fewer no-shows

Another kind of service business? Find your industry or book a call and we will map where your work gets stuck.

Your business has
outgrown the gaps.

The website that undersells you. The call nobody gets to. The inquiry stuck in an inbox. The follow-up you meant to send.

We bring the first impression
and everything after it together.

We are the AI and marketing agency behind your digital front office: websites, local SEO, social media and short-form video, reviews, AI receptionists, client intake, booking, and the CRM and workflows that keep it all moving.

Everything you expect from a marketing agency, plus the systems that turn attention into booked work. Start with the part that needs attention. Build from there.

Get Found.
Stay easy to find.

People are looking nearby now. An old phone number, wrong hours or conflicting services can stop them before they ever reach you.

Get Found is our managed local visibility service. We set up and synchronize your business information across supported publishers, then keep it maintained.

One business location

Save 67%

Annual · best valueSave US$548

US$82.50/month

Billed US$990/year instead of US$3000/year

  • 2 months free
  • Google Business Profile optimization included (a US$350 value)

MonthlyUS$300US$99/monthCancel any time

No setup fee on either plan.

67% off ends in

00hrs00min00sec

Start Get FoundCheck my local visibility

Some of the places customers look

  • Google Business Profile
  • Apple
  • Bing
  • Facebook
  • Instagram
  • Yelp
  • OpenAI
  • Gemini
  • Waze
  • TripAdvisor
  • Nextdoor
  • Amazon Alexa

Look the part.
Work the part.

A website should reflect the quality of your business. It should also make the next step feel obvious.

Explore Website Systems
One connected experience
Your business.Expertise   /   Approach   /   Contact

Clarity for the decisions ahead.

Good advice.
A better way
forward.

Start a conversation
Considered.
Connected.
Completely you.
Thoughtful from the first visit.Clear at every next step.
Website + intake design studyDesign study

Designed to be chosen.Positioning, copy, thoughtful design, and a clear reason to trust you.

Connected from the start.Useful intake, booking, and the right context for the next conversation.

Built around your business.A focused website or a full conversion system, designed around how you win work.

“Clients get a professional experience before they ever speak with us.”

Google review excerpt
What makes a Smart Website more than a redesign?

A good-looking page can still leave a customer wondering whether you handle their situation, what to prepare, or how to get an answer. We start with those decisions. Professional website design, service positioning, useful copy, evidence, and a clear next action work together so the site represents the business accurately.

The smart part is the connection. An inquiry should reach the right place with enough context to act on it. The agreed website scope can connect forms, intake, booking, and customer records. More complex qualification, AI, and follow-up work is scoped separately. You buy a defined customer experience, with a clear explanation of what the website does and what your team still handles.

Which parts should be custom to our business?

The most valuable customization usually starts with your customers’ questions. A professional firm may need to explain fit before offering a consultation. A trade business may need location and job details before arranging an estimate. An appointment business may need a simpler route to the right service and calendar.

We use those differences to shape the page structure, writing, forms, and handoffs. Custom website design should make your expertise easier to understand, rather than adding visual effects without a purpose. Before building, we agree which services deserve their own explanation, which claims have evidence, and what a visitor should be able to do from a phone. That gives design a practical job.

How do we know the website is ready to use?

A finished design is only part of a working website. The important test is whether a person can understand your offer, navigate on their device, submit useful information, and receive the intended next step. We define those paths with you and check the agreed forms, notifications, links, and connections before launch.

Your team also needs to know where requests arrive and who responds. We clarify that handoff rather than assuming an inbox will manage itself. Search-friendly page structure and readable business information belong in the foundation; ongoing content, local visibility, and wider search work need their own scope. The website should have a clear owner after launch, as well as a good first day.

Social media marketing

Stop the scroll.
Start the conversation.

Done-for-you social media marketing for service businesses. We plan, create and post short videos, image posts and blogs to the platforms your customers use, so you stay visible without filming, designing or writing any of it yourself.

Video first. Most agencies stop at image posts. We add short vertical videos, because motion earns attention a still image can’t. Image posts keep the steady rhythm, and blogs give search engines something to find.

  1. 01

    Short videos

    Reels and shorts cut for vertical feeds and captioned for sound-off viewing. This is where we go further than most agencies.

  2. 02

    Image posts

    Single posts and carousels with captions written in your voice, for the customers you want more of.

  3. 03

    Blogs

    Articles that answer what your customers search for, linked back to your services so search engines and AI assistants can cite you.

Every post is planned with you, approved before it goes out, scheduled from your Business OS and reported monthly.

Posted to
  • Instagram
  • Facebook
  • TikTok
  • YouTube Shorts
  • LinkedIn
  • Google Business Profile

A clear next step.
All the way through.

Follow one inquiry from the first hello to the work ahead.

Your customer

Your business

Illustrative journey
A first hello

From your customer

We’re planning to replace the flooring in our living room. Could someone take a look next week?

Tuesday · 7:42 pm

A simple message. The start of something.

Your business

The conversation has a place to land.

The inquiry is captured, even when the working day is over.

Inquiry received
Interested in
Living room flooring
Looking for
An in-home estimate
Next step
Confirm the location and timing

Step 1 of 4: A customer reaches out. The first hello is accounted for.

A sculpted glass lens translating a single line of light into a clear ripple
A more considered first response.

A warm welcome.
Even when
you’re busy.

Give callers a real conversation when your team can’t pick up. Our AI receptionist runs on native speech-to-speech voice models from OpenAI and Google: it hears the caller and answers in its own voice, in real time. It answers routine questions, collects the right details, and books or hands off with context.

Powered byGPT Realtimeby OpenAIGeminiby Google

We define what your AI receptionist handles, where it stops, and when a person takes over.

AI Receptionist is one starting point. We also design Custom AI Agents for defined business workflows. Review requests and approved reply assistance can live in the connected follow-up system.

Try the AI receptionist

Or call the demo: +1 855-916-4334

Explore AI Answering & Agents

“Prospects now receive a response within moments, and far fewer opportunities are lost.”

Google review excerpt
What should the receptionist answer, and where should it stop?

An AI receptionist works from the information and actions approved for your business. That might include service questions, opening hours, collecting caller details, and one agreed booking or routing path. It should know when an answer is outside that scope and give the caller a clear way to reach a person.

Before launch, we identify exceptions: an upset customer, a question the business has not answered, an unavailable appointment, or a request that needs professional judgment. The response and escalation rules are part of the work. We do not treat a fluent voice as permission to make commitments, give specialist advice, or improvise your policies. The scope determines the responsibility.

Explore the AI Receptionist
What else can an AI agent do?

An AI agent is software that uses approved information to handle a defined task and, where permitted, take a next action. A receptionist is one example. A custom agent might gather qualification details, prepare a handoff, or help a team work through a business-specific process with several possible outcomes.

The useful question is which decisions it can make reliably, with what information and permissions. We agree the job, available actions, exceptions, and human review before building. Review reply assistance can also support a connected reputation workflow, with approval before publication. These are separate scopes, not an assumption that every agent can operate every part of your business. Start with a job you can describe and evaluate.

Explore Custom AI Agents
How should we test an AI demo?

Bring a realistic caller situation. Ask about a service, give an incomplete request, change a detail, and ask what happens next. Then try a question that should require a person. Listen for clarity, sensible limits, and whether the caller’s information survives the conversation.

Our live demo lets you experience a configured interaction. It is not evidence of your future booking rate or a substitute for testing your own business rules. An installed system needs approved knowledge, routing, permissions, and acceptance checks for your situation. The pressure-test guide gives you a more useful evaluation than judging the voice alone: look at the handoff, the exception, and the record your team would receive.

Use the AI pressure-test guide

“Leads no longer disappear between the website, inbox, and calendar.”

Google review excerpt
Client intake: collect what the next person actually needs.

A contact form says someone is interested. Client intake turns that interest into a usable request. It can capture the service needed, business or customer context, timing, and the information your team uses to decide the next step. The right questions depend on your work, not on a generic form template.

We distinguish information needed now from information better collected later. Too much too early can make a simple inquiry feel like an application; too little creates another round of chasing. The agreed intake path can qualify and route the request, prepare a summary, and make ownership clear. Sensitive details and documents need an appropriate collection process rather than an assumption that every channel is suitable.

Explore Client Intake Systems
Missed calls, booking, and the opportunities that go quiet.

A missed call is a moment that needs a response plan. Depending on the agreed setup, that can mean AI answering, a permitted follow-up message, or a task for a team member. The aim is to create a useful next step while keeping contact preferences and the actual inquiry in view.

Booking needs similar care: the right appointment, the right calendar, a confirmation, and a way to reschedule or ask for help. For estimates and quotes, follow-up should stop or change when the customer replies, books, declines, or asks not to be contacted. We design those conditions into the defined workflow. Recovery is an opportunity to improve the process; it is not a promise that every inquiry will become revenue.

CRM and workflow: a shared record of the next action.

A CRM is the working record of customers, conversations, and opportunities. It becomes useful when a person can see what was requested, what has already happened, who owns it, and what should happen next. A pipeline should represent your process rather than a set of labels nobody uses.

Quiet Platform can provide the customer records, conversations, calendars, and automation behind that view. Where you already have a CRM, we assess the practical connection before proposing a replacement. Access, permissions, data quality, and integration limits matter. A custom workflow may need separate implementation and ongoing care. Software access alone does not mean every process is configured or that TQP operates your entire back office.

Understand Quiet Platform
Follow-up that respects the relationship.

Good automation has a reason to run and a reason to stop. An appointment reminder belongs to a booked appointment. A review request belongs after an appropriate customer milestone. A rebooking message depends on the service and the customer’s contact preferences. These differences are why we define the journey before configuring the messages.

Reviews, referrals, onboarding, estimate follow-up, and reactivation can each become a focused system. We agree the trigger, timing, communication, owner, and exceptions for the selected work. A customer response should not disappear behind an automated sequence. The system needs a route back to a person, and your team needs to understand that responsibility. New campaigns or additional journeys are assessed as additional scope.

Explore Follow-Up & Automation

Accounting firms.
A better front door.

We specialize in systems for CPA, tax, CAS and advisory firms. We connect the website, client intake, booking and follow-up around how the firm actually works.

The right questions before a meeting. Clear paths for prospects, clients and referrals. Professional judgment stays with your team.

5 to 10 hrs
of admin back every week
Up to 95%
fewer no-shows
$197/mo
client system with a custom website, from one user

Results vary by firm, client base, services and reminder setup.

A firm’s digital front door

One entrance.
Three clear paths.

  1. 01 New clients
  2. 02 Existing clients
  3. 03 Professional referrals

Built around the way a practice works.

Example intake experience

How can we help?

Choose the path that fits. Each person reaches the right next step.
01 / New clients

Start a new request

Tell the firm what you need before the first conversation.

  • Tax
  • Planning
  • Accounting
  • Advisory
02 / Existing clients

I’m already a client

Find the right place for documents, requests and meetings.

  • Documents
  • Messages
  • Scheduling
03 / Professional referrals
Making an introduction?

Give a colleague a clear way to connect someone with the firm.

The model behind a better front door.From our live CPA demonstration.Try the live CPA system

Selected platforms and tools we build with and connect

How we choose technology
  • OpenAI
  • GitHub
  • HubSpot
  • Supabase
  • PostgreSQL
  • Sanity

Also in our toolkit: Claude, HighLevel and Cloudflare®.

Different businesses.
Familiar friction.

We work with service businesses across Canada and the United States. The details change by industry. The need for trust, useful information, and a clear next step does not.

Professional firms

A prospective client needs to understand whether the firm handles their situation before sharing more. An intake path can help establish fit, prepare the first conversation, and protect specialist time. For accounting, legal, and advisory work, we start with what the firm needs to know and which decisions must stay with a professional.

Trades & home services

A customer may be comparing local providers from a phone while your team is on a job. Service area, the work needed, timing, and a reliable response matter. A connected path can carry that context from discovery to an estimate request, then support agreed follow-up without leaving every reminder to memory.

Clinics & appointment businesses

People need to find the right service, understand the next step, and reach the appropriate calendar or team member. We distinguish routine administrative questions from matters that require a practitioner. Booking rules, rescheduling, approved reminders, and careful information collection belong in the design rather than being left to a generic chat experience.

Local & growing service teams

As inquiries arrive from more places, the person who used to remember every detail cannot be the whole system. A shared customer record and clear ownership can support a growing team. Independent consultants, education providers, and other service businesses can start with the same question: which customer handoff needs to work better?

Don’t see your industry? We map how your work comes in and show you what flow looks like for you.

Find your industry

Custom systems.
Built around you.

When the process is specific, the system should be too. We design and build custom software, AI agents and integrations around your team, your rules and your existing tools.

Start with the workflow, the people and the exceptions. Agree on scope, ownership and testing before implementation.

Discuss what you need to build

Take a closer look.

All guides & tools

Can customers find
the right details?

Request a Local Visibility Scan. We review your business presence and email the findings, so you can see what needs attention.

Reviewed by a person, with clear next steps.

Request my free scan
The Front Door Problem: the accounting firm field guide

The Front
Door Problem

A free field guide for accounting firm leaders: where prospects get lost between the website, the inbox and the first meeting.

Read the free field guide

Proof,
not promises.

Real businesses, real systems, measured results. See what changed when the work started to flow.

See every case study

From the journal

Vikram Roy, founder of The Quiet Protocol
Vikram RoyFounder & Chief Architect

Close to the work.
Accountable
for the details.

You work directly with Vikram, from understanding the problem to shaping the system. Design and implementation specialists join as the agreed scope requires.

We start with how your business actually works. Then we build the right connections around it.

Meet the firmConnect with Vikram on LinkedIn

Start with a
conversation.

You don’t need a technical brief. Tell us what you want to improve, what keeps getting stuck, or what you’re ready to build.

See investment & scope
  1. 01

    Understand the business.

    We look at your customer experience, your team’s work, and the part that needs attention.

  2. 02

    Agree on the right scope.

    You know what we’re building, what it costs, and who is responsible for what.

  3. 03

    Build. Test. Put it to work.

    We connect the experience, test the real paths, and agree on care and support after launch.

What we need from you to get started.

Bring a real example of the problem: an inquiry that arrived without enough detail, a booking that needed several messages, or a quote that went quiet. Tell us who handled it, which tools were involved, and what a better outcome would have looked like. A useful first conversation does not require a technical specification.

If we move forward, the work may need approved service information, brand assets, account access, business rules, and an available decision-maker. We identify those dependencies with the scope. Someone in your business should be able to confirm whether the proposed path matches reality. Good input makes the build more accurate; it also prevents the system from faithfully automating a process you would rather change.

What belongs in the agreement before implementation.

The agreement should identify the experience being built, the tools it touches, and the people responsible for approvals and ongoing work. We separate implementation, recurring platform or managed work, and applicable usage charges. If a connection, location, or workflow has not been assessed, it should not quietly become an assumed inclusion.

We also clarify acceptance: what the form should capture, where an inquiry should go, what an AI response may do, and how an exception reaches a person. Timing depends on scope, access, content, and feedback. There is no useful universal launch promise for every business. The point is to give you a clear decision about the proposed work before asking you to commit to it.

Read investment and scope guidance
What stays working after launch, and who looks after it.

A website, a software subscription, and a managed system have different ongoing responsibilities. Website care concerns the agreed site. Platform access gives your team the agreed software capabilities. Managed work covers the defined system, including the monitoring, repairs, or improvements specified in the agreement.

Your business still owns its service decisions, customer relationships, and the actions assigned to your team. If hours change, a new service launches, or a routing rule becomes outdated, we need an agreed way to receive and approve that change. We make support channels and scope explicit. Another location, a new agent, or a different customer journey can be considered later without treating every request as part of the original build.

Before you choose.
The useful questions.

You do not need to become a software expert. You do need to know what you are buying, how it fits your business, and what happens next.

Marketing, AI and pricing

Are you a marketing agency or an AI agency?

Both. We are an AI and marketing agency for service businesses. We build websites, local SEO and Google Business Profile management, review generation, social media and short-form video marketing, funnels, email and SMS follow-up, then connect them to AI receptionists, intake, booking and CRM so attention turns into booked work.

Most businesses do not need more noise first. They need the customers who already find them to get answered, booked and followed up, so every marketing dollar works harder. That is where we start.

See everything we build
Do you do social media marketing?

Yes. We plan, create and post for you: short-form videos (reels and shorts), image posts and carousels with captions, and blogs, across Instagram, Facebook, TikTok, YouTube Shorts, LinkedIn and your Google Business Profile.

Video is where we go further. Most agencies only post images; we add short vertical videos because motion earns attention a still image can't. Every post is approved by you before it goes out and reported monthly.

Talk to us about social media
How much does an AI receptionist cost for a small business?

Our AI Receptionist starts at $1,495 for setup and $497 a month. That includes designing the call paths, testing them against real caller scenarios, and running and improving the receptionist after launch. Call and SMS usage is billed separately based on what you use.

The price grows with what the receptionist handles: simple coverage and routing, qualification and booking, or a complex intake. Try the live demo first and hear how it handles a real call.

Explore the AI Receptionist
What is local SEO, and does my business need it?

Local SEO helps nearby customers find you on Google Search, Google Maps and the other places they check before choosing. It starts with one accurate, consistent version of your business everywhere: name, address, phone, hours, services and reviews.

If people search for what you do in your area, you need it. Get Found manages it for $99 a month, or $990 a year with Google Business Profile optimization included, which works out to $82.50 a month.

See Get Found
What is an AI Business OS?

It is the upgrade to our connected platform. Every system we build runs on one platform for your inbox, contacts, calendars, forms, payments, signatures, reviews and follow-up. Many of our clients run it without AI.

AI Business OS adds the AI layer on top: AI-assisted content, review replies and workflows, plus the tools to build more campaigns and automations as you grow. Add it when your team is ready for it.

Explore the platform

Choosing your starting point

What exactly does The Quiet Protocol build?

TQP builds the customer-facing experience and the business systems that support it: Smart Websites, client intake, AI Receptionists and other AI agents, booking, follow-up, CRM workflows, and custom automation. Local Search & Maps Visibility can be added as a distinct managed capability. The starting point depends on where your business needs attention.

You might need a more credible website, a better response to inquiries, or one connected journey across several tools. We help identify that first job and define its scope. You do not have to buy every capability to work with us, and a broad software feature list is not the same thing as a completed system.

Compare the ways we help
Do I need a website or a full system?

Start with the problem. If customers cannot understand or trust your offer online, the website may deserve attention first. If the website generates suitable inquiries but they wait unanswered or need repeated chasing, intake, response, or follow-up may be the more useful investment.

A full system makes sense when the problem crosses several steps and needs shared information or rules between them. We can assess those steps in a Systems Review. The Revenue Leak Diagnostic offers another way to explore response and follow-up friction using your own operating assumptions. Its estimates help a conversation; they do not determine the scope or guarantee an outcome.

AI, people, and the handoff

Is an AI agent the same as an AI receptionist?

An AI receptionist is a specific kind of agent focused on the first conversation: answering approved questions, gathering details, and booking or routing within an agreed call scope. It is our flagship AI entry point because that job is easy to recognize and test.

Custom AI Agents cover other defined customer or team workflows. They may require different knowledge, decisions, tools, and permissions. The broader category does not imply unrestricted autonomy. We start by defining the work and the human handoff, then decide whether AI, ordinary automation, or a person is the appropriate way to handle each part. The task should lead the technology choice.

Compare AI agent types
What happens after a lead contacts us?

That should be a designed path. In a connected setup, the inquiry is captured, acknowledged through the agreed channel, and assigned a next step. For example, a request for an estimate might collect the service and location, offer an available visit, then give the team those details with the appointment. The exact path depends on the agreed scope.

We also consider what happens when the normal path cannot continue. An unavailable calendar, an incomplete request, or a customer who needs a person should not fall into a silent gap. Your team remains responsible for the work assigned to it. The system can make that responsibility visible and support it, while the agreement specifies what TQP configures and maintains.

Follow an illustrative inquiry

Being found close to home

Can TQP help with Google Search and Google Maps visibility?

Yes. Local visibility can be added as a paid managed capability. We can scope work around your Google Business Profile, accurate core information, supported directories, review workflows, and the action paths customers use to contact or book with you. The agreed work depends on your business, locations, access, and the available features on each surface.

The first step is a conversation about your current presence and priorities. Our homepage illustration does not check your profile or measure your rankings. We make the covered locations, tasks, reporting, and ongoing responsibilities clear before you purchase local visibility work. It is not automatically included with every website or platform plan.

Explore Local Search & Maps
Is Local Search the same as SEO?

Local search focuses on people looking for a business in a place: a nearby service, a Maps result, or a provider in their city. SEO is a wider discipline that also includes how website pages are discovered, understood, and shown for many kinds of searches. The two can work together, but they are not identical scopes.

A strong local profile does not replace a useful website, and a good website does not make every directory accurate. We separate those jobs so you can understand what you are buying. Paid advertising is another distinct activity. Local visibility work does not buy a particular organic position or guarantee that your business appears for every nearby search.

Making the work a good fit

What does implementation look like?

We start by understanding the current experience and agreeing what needs to change. Then we define the customer path, responsibilities, required information, and connections. Design and configuration follow that scope, with your business providing the approvals and access the work needs.

Before launch, we test the agreed paths and exceptions. For an intake and booking flow, that can mean checking a complete request, an incomplete request, an unavailable calendar, and the human handoff. Your team should know what the system handles, where requests arrive, and when a person takes over. A focused website and a multi-location workflow have different dependencies and schedules, so they need different plans.

See how the work is scoped
What happens after launch?

We follow the care, support, platform, and managed-system responsibilities in your agreement. Those are different services. Ongoing software access does not automatically include unlimited redesigns, new automations, new agents, or someone operating every part of your business.

For a managed workflow, the agreement identifies the continuing work and how changes or exceptions are handled. Your team needs an owner for customer decisions and current business information. If a calendar rule or service hours change, the team approves the new rule; whether TQP updates and tests it under ongoing care or quotes a change depends on the written scope. We make that maintenance conversation part of scoping so launch is a handoff into a workable arrangement.

Understand scope and ongoing care

Let’s make your
business flow.

A stronger website. A better response.
A business that runs with less friction.

Book a Call