Our AI receptionist for small business answers calls, books appointments and texts you the summary. Win the enquiry while you finish the job, after hours or all day. Setup and ongoing care included.
Free setup, normally $1,495. No contract. Cancel anytime.
Speech-to-speech voice fromGPT Realtimeby OpenAIGeminiby Google
Our voice agents run on speech-to-speech voice models from OpenAI and Google.
The caller
“I was hoping
you could help me.”
“Of course. Tell me a little
about what you need.”
A customer’s experience
For a home daycare, the work connected AI reception with parent follow-up.
“The AI receptionist and follow-up system gives parents faster responses, keeps information organized, and makes follow-up easier.”
AI reception and parent follow-up, connected for this customer. Hear how a conversation could work for yours below.
Talk to the live AI. Interrupt it. Change your mind. Ask for something it should not promise.
No form is needed to begin. Try a question your own customers ask, then listen for how the conversation responds. The phone demo can also build a short roleplay around the business context you provide.
“Actually, I meant next week.”
“Can you explain that another way?”
“I'd like to speak to a person.”
The public demo lets you hear the conversation. During setup, we configure and test your own booking, transfer and follow-up actions.
Start when you are ready. Your browser may ask for microphone access.
READY WHEN YOU ARE
TALK TO THE AI
Start a browser-based voice call now. No question setup or phone number is required; your browser may ask for microphone access.
Try this: Ask what the business can help with and what happens next.
Test AI Answering in the browser or on the dedicated demo line. A request for a person can be roleplayed; this is not a live transfer to your team.
The missed call is only the beginning of the problem.
Maybe someone took a message, but nobody owned the callback. Maybe a new prospect reached the wrong person. Or your team answered, only to collect the same details all over again.
A good receptionist makes the first conversation useful. A well-designed reception system also makes the next action clear. That is the work we do: connect what the customer says with what your business is ready to do.
A pause. A correction. A change of tone. The rhythm of a real conversation matters.
Your receptionist runs on native speech-to-speech models from OpenAI (GPT Realtime) and Google (Gemini), the current generation of voice AI. One realtime voice model hears audio and responds with audio, with fewer conversion steps between the caller and the reply. We choose the model per job and test it on your calls.
Fewer model handoffs can reduce delay. Direct audio preserves more of the voice signal than a transcript alone, creating the potential for more fluid turn-taking and language changes.
It still needs testing. Tone can be misread, an interruption can be missed, and a booking action can take time. This is a simpler view of the speech model, not a claim that the whole system has no other moving parts.
Choose a caller's intention. Watch the same voice experience lead to a different responsibility.
“Do you work with businesses like mine?”
A question about service fit
“I can explain the services we offer. What kind of help are you looking for?”
If the answer is not in the approved information, offer the right human conversation.
“Actually, could we find a time next week?”
A change of intent: ready to book
“Let's look at the appointment options available for the service you need.”
Confirm only after the booking action succeeds. Calendar and model compatibility are checked in setup.
“I'd rather explain this to someone on the team.”
A clear request for human help
“Of course. Let me help with the next step for reaching the team.”
Phone: an approved transfer or fallback. Website: an approved next step; live call transfer is unavailable.
Illustrative interactions, not recorded calls or a speed benchmark. Actual actions depend on the configured model, channel and business rules.
The model makes the exchange more natural.
The call design makes it useful.
Built onGPT Realtimeby OpenAIGeminiby Google
Free setup, normally $1,495. No contract. Cancel anytime.
Book a personalized demo, hear the AI answer as your business, then choose. Not sure which plan? We talk it through in the demo.
Essential
$449/month
600 minutes of calls included
A shop or crew that wants every call answered and booked.
Pay yearly and get two months free: $4,490 a year.
Growth
$789/month
1,200 minutes of calls included
A bigger crew, or a phone that never stops.
Pay yearly and get two months free: $7,890 a year.
The AI Business OS (CRM, one inbox, booking calendar, social media scheduler, standard automations), an Essential Website with hosting, and a mobile app to send estimates and invoices, take payment and request reviews from your phone. Their published prices add up to $596 a month. Payments run through your own payment processor account, so card fees are theirs.
Your plan includes the voice minutes listed and normal texting and email for your business. Third-party carrier and registration fees are billed separately at cost. Need more minutes? Add a prepaid top-up pack or move up a plan.
Your agent keeps answering. We get in touch, and you can add a prepaid top-up pack (300 minutes for $249 on Essential, 600 minutes for $449 on Growth) or move up a plan. Nothing is added without your yes.
When you want your calls connected to field service software such as Jobber, Housecall Pro or ServiceTitan, outbound calling, several lines with their own rules, or a complex intake. Custom plans start at $997 a month with a scoped setup from $1,495.
A visitor on your website may have a simple question they would rather say than type. A caller may already be on the phone. Where configured, the same supported conversational agent can meet both.
We design the knowledge and business rules together, then check the available actions in each channel. A consistent experience does not require pretending that a browser and a phone line work identically.
One important difference: the web widget does not currently support live call transfer. Website conversations need another approved human next step, such as a callback request.
Answering is the first move. Understanding what to do next is the system.
Explore three illustrative phone calls. Each stage pairs the conversation with the business rule behind it. These are examples of call design, not promises that every action belongs in the Essential plan.
Illustrative call · a service business with one approved appointment route
1. Answer
Caller“Hi, are you taking new customers?”
Receptionist“I can help with that. What would you like help with?”
Begin with the reason for the call. A useful greeting gives the caller room to explain before asking for a list of details.
2. Understand
Caller“I'd like someone to look at my heating system.”
Receptionist“Is this for a new service visit, or are you calling about work already booked?”
Separate a new enquiry from an existing appointment. Similar opening words can need different routes.
3. Qualify
Caller“A new visit. I'm in your service area.”
Receptionist“What area are you in, and what is the main issue you would like the team to look at?”
Check the agreed service and location criteria. Ask only what is useful for this decision; diagnosis and technical advice stay outside this call job.
4. Capture
Caller“My name is Alex. I can give you my number.”
Receptionist“Thank you. Let me confirm the best number for the team to reach you.”
Capture and confirm the details the next person needs. A spelling or phone-number correction must replace the earlier answer.
5. Next step
Caller“Could I book an appointment?”
Receptionist“We can use the available booking path. If a time cannot be confirmed, I can take your request for the team.”
Offer only the configured action. The real installation must check availability and completion before describing a confirmed booking.
6. Context
Caller“Great. What happens next?”
Receptionist“Here is the next step we agreed, and what the team still needs to confirm.”
Carry the call reason, confirmed contact details and actual outcome into the agreed after-call workflow. Do not turn a pending request into a completed task.
Step 1 of 6: Answer
Illustrative call · an existing customer raising a concern
1. Answer
Caller“I need to talk to someone about yesterday's visit.”
Receptionist“I can help get your enquiry to the right person. What would you like the team to know?”
Recognize that this is an existing relationship. Do not force the caller through new-sales qualification.
2. Understand
Caller“The issue still isn't fixed, and I'm frustrated.”
Receptionist“I'm sorry this still needs attention. I can collect a brief description for the team.”
Acknowledge the concern without accepting liability, promising a refund or deciding what happened.
3. Qualify
Caller“I don't want another sales appointment.”
Receptionist“Understood. This needs the person responsible for existing-customer concerns.”
The correct route is the service owner, not the sales calendar. The caller's correction changes the next step.
4. Capture
Caller“Can they call me on the number I give you?”
Receptionist“Yes, let me confirm that number and the short message you want passed on.”
Collect a minimal callback request. Private account access or identity verification requires a separate approved design.
5. Next step
Caller“Can I speak to them now?”
Receptionist“I can follow the agreed handoff route. If no one answers, I can record your callback request.”
Test both the transfer and the no-answer outcome. An attempted connection does not mean the customer reached a person.
6. Context
Caller“Please make sure they know why I called.”
Receptionist“The message is about yesterday's visit and your request to discuss the unresolved issue.”
The handoff should preserve the caller's reason and the action requested, without inventing a resolution or a promised callback time.
Step 1 of 6: Answer
Illustrative call · the team is unavailable and urgency needs a defined boundary
1. Answer
Caller“I know it's late, but I need help.”
Receptionist“The office is currently closed. I can help with the information and next steps available after hours.”
State actual availability. An answering system must not imply the service team is on duty just because it can hold a conversation.
2. Understand
Caller“Something has gone wrong and it feels urgent.”
Receptionist“Can you briefly explain what you need help with?”
Urgent language needs a pre-agreed route. Do not let a general enquiry flow improvise an emergency procedure.
3. Qualify
Caller“I need someone to decide what I should do.”
Receptionist“That needs a qualified person. I cannot make that decision for you.”
Human judgment stays human. Emergency instructions, if relevant, must come from the business's approved protocol and appropriate review.
4. Capture
Caller“Can I leave a way to reach me?”
Receptionist“I can collect the contact details needed for the approved next step.”
Avoid gathering a long or sensitive history when a brief message is sufficient. Do not delay the appropriate urgent route to finish an intake form.
5. Next step
Caller“Will someone come out tonight?”
Receptionist“I cannot promise an arrival. I can explain the after-hours route this business has approved.”
A callback, an on-call transfer and an emergency dispatch are different services. Only the configured and supported route may be offered.
6. Context
Caller“Then please make the request clear.”
Receptionist“The request will state what you told me and what has, and has not, been arranged.”
Preserve the difference between a request and a commitment. If the business has no suitable urgent route, that limitation must be clear.
Step 1 of 6: Answer
After-hours answering can give a caller more than a recording. It can explain approved information, collect an enquiry and follow the route your business has agreed.
But an available voice is not an available technician, practitioner or adviser. We design the difference: actual hours, urgent language, handoff availability and what can honestly be promised.
See how the fallback worksIllustrative reception scene
Human judgment is part of the design.
A complaint. A sensitive question. A caller who just wants a person. Those are not inconvenient edge cases. They belong in the call plan from the start.
The receptionist handles defined responsibilities. Your people decide the matters that require experience, discretion or professional judgment. We configure the route between them, including what happens when no one answers.
The destination is named, its availability is understood and the necessary context can reach the right place. A request for a person should not produce an endless loop of questions. If a transfer is supported, the unsuccessful transfer path gets tested too.
Where a callback is the approved alternative, the caller should understand that it is a request, who will receive it and any expectation the business has actually approved. TQP does not supply a staffed reception team or invent a callback deadline.
“Could I speak
to someone?”
Use the configured phone transfer. Preserve agreed context.
Follow the callback or fallback rule. Do not imply a person answered.
Not every enquiry should reach the same calendar. Not every call should become a sales lead.
A supported booking action can offer available times, collect required information and confirm an appointment. The details matter: service type, time zone, duration, availability, buffers and the information needed to book.
A single calendar suits one clear appointment path. More complex configurations can match caller intent to eligible calendars, subject to the selected model and action setup. We verify compatibility and fallback behavior before including that responsibility.
The action completed and the appointment exists.
Appointment requestThe team still needs to review or confirm it.
The reason for calling, the details confirmed and the next step agreed should reach the people or workflow that need them. That connection is configured, rather than assumed.
Supported actions can update information, trigger a workflow or connect to another system where scoped. Custom actions and newer tool connections need their own permissions, compatibility checks and tests. A model's ability to call a tool does not mean it should have unrestricted access.
When the next step goes beyond reception, we scope the wider journey. Explore Client Intake Systems, Smart Websites or workflow and automation systems when those connections are the real job.
Voice quality and responsibility are different questions. A natural conversation needs accurate information, appropriate permissions and an exit when the AI should stop.
See the wider AI Agents familyApproved common questions, useful detail capture, a configured booking or routing path and standard after-call actions. We define the knowledge it may use and what it may do with the conversation. Phone and website voice can share an agent where configured, while their available actions differ.
Professional advice, sensitive decisions, disputes, policy exceptions and the work after a handoff. The AI should not approve a refund, accept a legal matter, diagnose a problem or guarantee a service outcome without an explicitly suitable and approved process. A confident voice does not create permission.
No system removes every pause, misunderstanding, outage or failed action. Realtime models can respond to more of the voice signal, but tone, accents and interruptions still need testing. Multilingual behavior depends on the configured model and deployment; it is not every language automatically.
AI Agents is the broader capability family: systems that use business knowledge and permitted actions to handle a defined job. AI Receptionist is the customer-facing voice use case. It can answer a phone or, where configured, speak with a website visitor. Other agents may handle written conversations or different operational work. We start with the job rather than selling an agent for every task.
How someone calls an accounting firm is different from how they call about a broken heating system. The business's responsibilities shape the conversation. These are illustrative design situations, not client case studies.
“Can you send someone tonight?”
A routine maintenance enquiry, an existing job and urgent damage need different treatment. Start with the service area, reason for calling and actual coverage. If the business has an approved on-call route, define when to use it and what to do if nobody answers. The AI should not diagnose equipment, guarantee an arrival or invent emergency instructions.
The important decision is which calls the business can act on now. A future appointment and an urgent request cannot share a vague ‘someone will get back to you’ ending. Test the boundary between office hours, after-hours intake and any separately approved urgent route.
“I need help, but I'm not sure which service.”
A prospective bookkeeping client may need a different conversation from an existing client's deadline question. Capture the broad service need and the right contact details, then route according to the firm's intake rules. Detailed tax, financial or professional advice stays with the appropriate person. A first call does not need a full confidential document history.
The useful distinction is fit versus advice. An enquiry about the firm's services can be answered from approved information. A question about what the caller should do in their own circumstances requires a professional. Qualification should identify the next conversation without pretending to conduct it.
“Is this something I can book online?”
An approved scheduling enquiry can use the practice's booking rules. Symptoms, urgency, treatment suitability and sensitive clinical decisions belong with qualified staff and the practice's approved process. Decide how much information is needed and where it may go before configuring the conversation. No blanket healthcare or compliance claim is implied.
A new-patient request, a change to an existing appointment and an urgent concern are operationally different. Test the destination, appointment type and confirmation language for each supported path. Do not assume the AI can view a patient record or decide the right treatment.
“Can someone tell me whether you can help?”
The first call can identify a broad matter type and the need for a human conversation. Conflict checks, legal advice, deadlines and acceptance of a matter require the firm's own approved process. The receptionist should not ask for an unnecessary detailed case history or imply that a consultation creates a professional relationship.
A firm's existing-client route may be different from new enquiries. The call design needs to respect that difference and any information restrictions. The right result may simply be a carefully described request for the team to review, with no promise of acceptance or response time.
Sometimes a person is the right answer. Sometimes a simpler system is enough.
Compare the same call job, coverage and next step. Human answering services and DIY voice products vary; this table describes the operating choices, not a score that makes one option win every row.
| The decision | Voicemail | Human answering service | DIY AI voice tool | TQP-configured AI Receptionist |
|---|---|---|---|---|
| Response | Records a message for later review. | A person answers within the purchased coverage. | AI answers through the route you configure. | AI answers through the agreed, configured call route. |
| Qualification & booking | Usually happens during a later callback. | May be available; verify script, access and plan. | Depends on the tools and rules your team implements. | Basic capture and one booking or routing path in the Essential plan; branching is scoped. |
| Unusual conversations | The caller can leave a description. | Human flexibility is a real strength, within service limits. | You design, test and maintain the human escape route. | Approved boundaries and a tested route to your designated people. |
| Business context | Depends on the message and later staff review. | Depends on briefing, knowledge and access provided. | You maintain knowledge, permissions and destination data. | TQP configures approved knowledge and the agreed after-call context. |
| Setup & maintenance | Low configuration effort; your team owns callbacks. | Shared with the service; confirm who updates scripts. | Your team or contractor owns configuration and failures. | TQP installs and maintains the agreed responsibility; your team approves facts and handles the work. |
| Best reason to choose it | Low complexity when delayed response is acceptable. | Many nuanced conversations need a person from the start. | You have time and expertise to own the voice system. | You want an implementation partner for a defined call experience. |
Keeping calls with your own team? That can be the strongest option when relationships and judgment dominate the conversation. AI may still help with an agreed overflow or after-hours responsibility. It does not need to replace the whole front desk.
The installation is a set of business decisions, made concrete in a working call experience.
We review the phone experience, common call types, missed or repeated work and the next action the team needs. A clear initial job makes the system easier to configure and evaluate.
Bring a few representative caller situations and identify who handles them today. Tell us what a good outcome looks like, including situations where AI would be the wrong first response.
We map the approved questions and answers, useful intake details, service criteria, booking or routing path, handoff conditions and exceptions. Ambiguity gets resolved before it becomes caller-facing behavior.
Approve the business facts, permissions and boundaries. Decide who receives a handoff, what hours they cover, what the AI may promise and which decisions must remain with a person.
We configure the voice experience and supported phone, booking, routing and after-call actions within the written scope. A destination must be able to receive the information or action being sent to it.
Provide the required access and confirm the right phone destinations, calendar ownership, useful fields and team responsibilities. Additional systems or branches may change the implementation.
We test common calls, interruptions, uncertainty, failed actions and human handoffs against the agreed outcomes. Conversation quality and downstream completion are checked separately; failed cases inform corrections.
Review the experience with realistic scenarios and the people who will receive calls or follow-up work. Approve the initial scope only when the results and fallback behavior are clear.
We launch the configured call job with documented routing, escalation and after-call behavior. A limited starting path can be expanded after the business understands the actual operational experience.
Make sure the receiving team knows what the receptionist handles, where requests arrive and who owns exceptions. Keep the approved business information and contact destinations current.
The recurring responsibility monitors agreed call paths, repairs failures, reviews exception patterns and improves the installed system within scope. Material changes are checked against the affected call and fallback paths.
Tell us about changed hours, services, team roles or booking rules. Your people still carry out the work after handoff. New locations, services, integrations or journeys may need a new scope.
Before a model or agent setting changes, the affected actions need another check. Better speech is valuable only if booking, routing and boundaries still work.
Don't just ask whether it sounds good. Ask what happens when the call gets messy.
We use realistic scenarios to examine the words, the decisions and the resulting actions. The standard is practical: did the caller get the right next step, and did the system actually do what it said?
Give a name while a television is playing, then spell it out.
The receptionist asks for clarification when needed and confirms the corrected detail. It does not quietly save its first guess.
Compare the final captured name with the correction, not just the spoken acknowledgment.
Give one callback number, then say that you need to use a different one.
The updated number becomes the agreed contact detail. The caller should not need to restart the entire conversation.
Check the resulting record or handoff message for stale or conflicting details.
Begin with an appointment request, then explain you are an existing customer with a complaint.
The route changes with the caller's intent. A complaint should not remain attached to a new-sales booking flow.
Inspect the destination and next action, not only whether the AI sounded sympathetic.
Say, ‘I would rather talk to someone on the team.’
The system follows the approved human route without requiring unnecessary justification or repeated questions.
Try it during staffed hours and when the destination is unavailable. Both need an honest outcome.
Use the test destination with the receiving phone deliberately unanswered.
The approved fallback takes over. The call must not be treated as successfully handed off solely because a transfer was attempted.
Check what the caller hears, which context survives and who owns any callback request.
Ask for an unavailable time or test a booking action that cannot finish.
The receptionist distinguishes an alternative time or appointment request from a confirmed booking.
Inspect the calendar result and the spoken promise. They must agree, including time zone and appointment type.
Ask for an unpublished price, a guarantee or advice the business has not authorized.
The receptionist explains the limit and offers a suitable next step. Confidence in the voice must not turn uncertainty into a fact.
Record the actual answer. A polished explanation can still contain an invented promise.
Use a fictional scenario that includes urgency and asks for an immediate decision.
The business-approved boundary or urgent route applies. The AI does not diagnose, improvise instructions or promise dispatch.
Use an agreed test scenario; never place a real emergency call as a product test.
Express frustration, interrupt an answer, or stop speaking during a question.
The response stays clear and proportionate. It should recover or close appropriately rather than repeat the same prompt without an exit.
Judge pacing, interruption handling and the final outcome as separate parts of the call.
In a controlled test, prevent the expected record or follow-up action from completing.
The failure can be identified and handled through the agreed operating process. A transcript alone should not be mistaken for a completed workflow.
Check the destination system and ownership of the exception before calling the test successful.
Interrupt a reply, correct a detail, pause mid-sentence and, for an approved multilingual setup, switch languages. Check both the rhythm and the resulting action. Do not confuse a fluent reply with an accurate interpretation of tone or intent.
Run these tests on the actual selected model, on both phone and website where configured. A web test cannot prove telephone transfer. A model change requires checking the actions again.
What the service can do, what needs configuration and what stays with your people.
46 buyer questions · open only what you need
Essential is $449 a month and includes 600 minutes of calls. Growth is $789 a month and includes 1,200 minutes. Setup is free, normally $1,495, and there is no contract. Both plans include the AI Business OS, a starter website and a mobile app for you.
No. Plans run month to month and you can cancel anytime. Pay yearly and you get two months free: $4,490 a year for Essential or $7,890 a year for Growth.
Your agent keeps answering, and we get in touch about your options. You can add a prepaid top-up pack (300 minutes for $249 on Essential, 600 minutes for $449 on Growth) or move up a plan. Nothing is added without your yes.
Start with Essential. If your calls outgrow it, we tell you and moving up takes one message. A bigger crew or a phone that never stops should start on Growth.
Yes. AI voice agents answer every call at any hour, ask the questions you approve, record the answers, book the next step and pass urgent or complex calls to a person. Software alone leaves you to configure and test it. Ours is done for you, with free setup.
Look for one that is set up around your real call jobs, connects to your calendar and follow-up, and has a clear handoff to a person. That is what we build and run for service businesses. Prices are published, minutes are included in the plan, and you can hear it work on a live call before you commit.
Yes. Our AI voice agents start at $449 a month with free setup and no contract, and 600 minutes of calls are included. A smaller business can also start with the Essential Website or Get Found local search and add the agents when they pay for themselves.
The best one is set up around your calls: your questions, your services, your booking rules and your handoff. We build and manage that with published prices and no contract, so a small business does not have to configure software at midnight. You can hear it work on a live call before you commit.
A cheap app is software: you sign up, write the answers, connect the calendar, test it and keep it working. We are a done-for-you provider. We set up the agents around your calls, connect them to booking and follow-up, test with you and keep them running. If you enjoy configuring software, a subscription can be a good fit. If you would rather have it handled, that is what we do.
Speech-to-speech voice models from OpenAI and Google. The agent listens and speaks in real time, so the conversation keeps its pace instead of waiting on a chain of conversion steps. Call the demo line and judge it yourself.
It asks the questions that tell an emergency from a routine call, then sends real emergencies to your on-call phone by the rules you set. You decide what counts as an emergency.
Every plan includes the AI Business OS (CRM, one inbox, booking calendar, social media scheduler and standard automations), an Essential Website with up to 10 pages and hosting, and a mobile app to send estimates, invoices and review requests and take payment from your phone. Their published prices add up to $596 a month. We build the included Essential Website from your brief. The Business OS and mobile app give you tools your team can use; additional custom implementation or managed services are quoted separately.
Not on Essential or Growth. Outbound calling has consent rules in the United States and Canada, so it is scoped as a Custom plan with the right controls.
It will not quote a price you have not approved, diagnose a problem, or promise an arrival time. It follows the rules you give it and hands the call to a person when you say so. It is not a human, and it tells callers it is an AI assistant.
No. You keep your number and forward your calls to your agent. We set it up with you and test it with real call scenarios before it goes live.
Yes. It books the visit on the booking calendar that comes with your plan and texts you the details. Connecting to field service software such as Jobber, Housecall Pro or ServiceTitan is scoped as a Custom plan.
Yes. AI receptionist, AI answering service, AI phone agent and AI voice agent all describe software that answers your business calls in a natural voice, answers approved questions, takes details, books and hands off to a person. We use AI receptionist because it describes the job, and we set it up and run it for you.
Speech-to-speech uses a realtime voice model that receives audio and produces spoken audio directly. Many earlier voice systems convert speech to text, generate a text response and synthesize a voice from that response. Fewer model-to-model handoffs can reduce conversational delay and preserve more of the voice signal. TQP builds on this current generation, native speech-to-speech models (GPT Realtime from OpenAI and Gemini from Google), chosen per job, then configures the business knowledge, actions and boundaries that make the conversation useful. Actual performance depends on the deployment.
Yes, a voice experience can be configured for the website as well as the phone. A visitor starts the browser session and grants microphone permission when prompted. The same supported agent can be connected to both entry points, but the actions are not identical in every channel. The web widget does not currently support live call transfer. A website handoff therefore needs another approved next step, such as a callback request or a route to contact the team.
Both plans support English, Spanish and French. We configure the languages your customers use and test the intended conversations, including names, contact details and a language change mid-call. Switching behavior depends on the model and configuration. If you need another language or a particular language pair, we confirm support during scoping.
No. It reduces the model pipeline and is designed for a more fluid exchange, but network conditions, turn detection and business actions can still introduce waiting or mistakes. The ability to hear voice directly is not proof that every tone or interruption is interpreted correctly. Test when a caller starts speaking again, changes a detail or asks a second question. The important standard is whether the conversation recovers and the next action stays correct.
An AI receptionist is a voice system that answers inbound phone calls, understands the caller's reason for calling, and follows business-approved instructions. It can answer common questions, collect useful details and move a caller toward a configured booking, routing or human handoff. TQP designs and installs that call experience for service businesses in Canada and the United States. The responsibilities and limits are agreed before launch.
A call reaches the configured phone route, the receptionist greets the caller, and the conversation follows the business's approved knowledge and instructions. The caller can explain their request in ordinary language. The receptionist uses that context to ask relevant questions and offer an allowed next step. Your existing phone setup, coverage hours and fallback route need to be checked during implementation; the website demo alone cannot validate them.
Listen to the live demo and judge the voice, pacing and response for yourself. A natural-sounding voice is useful, but sounding convincing is only one part of a good call. Also test interruptions, corrections, unusual questions and requests for a person. The greeting and disclosure should make the experience clear to callers. We do not promise that every caller will mistake the AI for a human, or that they should.
Yes. Both plans include a booking calendar. We configure your services, availability and booking rules, then test the call through to confirmation. Your caller can leave with an appointment and your team gets the details. If a booking cannot be completed, the AI follows your agreed fallback. Connecting third-party field service software or complex scheduling is scoped as a Custom plan.
Yes. Your agent asks the questions that help your team act: what the caller needs, where the job is and when they would like help. We set up the agreed questions and booking or routing path with you. More complex qualification, branching workflows and third-party integrations are scoped as Custom work.
Transfer and routing rules can be part of the installed call job. We identify the destination, the situations that should reach it and what happens outside its available hours. A transfer attempt is not the same as a person answering. The no-answer or failed-transfer path needs its own clear outcome. Do not assume a warm introduction, particular phone-system behavior or staffed TQP reception coverage is included; those expectations must be checked explicitly.
The call design should allow a brief clarification and then a useful fallback when the request remains unclear. Repeating the same question indefinitely is not a successful interaction. Depending on the approved setup, the next step may be routing to a person or capturing the minimum information for a callback. During testing, try background noise, unfamiliar names, incomplete answers and a correction halfway through the call. The exact recovery behavior must be verified.
A request for a person belongs in the handoff design. Your business decides who can receive it, when they are available and what to offer if they cannot answer. TQP configures and tests the agreed path. The AI should not make callers prove that their problem is complicated enough to deserve a person. Human reception staffing is not included in this service, so the handoff depends on your designated team and coverage arrangements.
Yes. Both plans include 24/7 answering. Use it after hours, for overflow or throughout the day. We configure holiday hours, emergency handoffs and callback expectations around how your team actually works. Growth also includes a separate after-hours agent and routing to your on-call team by your rules.
Yes, when those calls are in the approved scope. Existing customers may need a different route from new enquiries: a complaint, account question or change to existing work should not automatically enter a new-sales booking flow. Decide which details may be collected and what requires a person. Do not assume the receptionist can identify a caller, disclose account information or look up private records simply because the person says they are a customer.
Call information and agreed after-call actions can continue into the business workflow where configured. We need to inspect your actual system, access, field requirements and desired action before confirming compatibility. A contact record, an assigned task and an updated opportunity are different jobs. An integration name alone does not prove the whole handoff works. Specific third-party connections, additional systems and more complex workflows are scoped and tested rather than promised universally.
Yes. Both plans include summary texts and missed-call text-back, with normal business texting and email included. We set up the message content, recipients and triggers with you, including consent and phone-number registration requirements. Third-party carrier and registration fees are billed separately at cost. More complex messaging campaigns or custom integrations are scoped separately.
Yes. You keep the number your customers already know and forward calls to your AI receptionist. We check forwarding with your current provider, configure the route with you and test it before launch. You can start with after-hours or overflow calls before choosing wider coverage.
Use the dedicated live AI demo number shown in the demonstration section, or start the browser voice experience there. The demo line has a different job from the sales line. It asks for business context and runs a short roleplay so you can judge the conversation. It is a public demonstration, not a connection to your company's customer records, team, appointment calendar or production phone routing.
It does not have to. A useful starting point can be overflow calls, after-hours enquiries or a repeatable intake responsibility that interrupts your team. A human receptionist brings relationship knowledge, situational judgment and the ability to handle responsibilities beyond the phone. Design the division of work around the customer experience. If nearly every call requires nuanced personal attention, staff-led handling or a human answering service may be the better starting choice.
Voicemail lets a caller leave a message; a phone menu directs a caller through predefined options. An AI receptionist can respond to the caller's explanation, ask a relevant follow-up question and act within its configured permissions. That difference matters only if the next step is useful. A polished conversation that still leaves an unowned message has not solved the whole problem. Simple voicemail or routing can remain an appropriate choice for some businesses.
You can, and that may be sensible if someone on your team can design, maintain and test the call experience. Software access is one part of the work. Your business still needs accurate answers, booking rules, transfer destinations, failure handling, data permissions and someone responsible when behavior changes. TQP's role is to configure the agreed system and keep that installed responsibility running within scope. Compare who will do those jobs, not only the subscription price.
Bring examples of common calls, your current phone setup, approved business information, service areas and hours, the details your team needs, and the next steps you can actually deliver. We also need the people who own booking, routing and exceptions. If an action uses a business system, the relevant access and permissions must be available. Avoid sharing unnecessary customer data; realistic invented examples can help define early test scenarios.
Timing is confirmed after the call-system review. It depends on how clear the call job is, whether business answers and routing decisions are ready, the systems involved and how quickly approvals and testing can be completed. We do not publish a universal launch deadline for every configuration. A narrow initial scope is easier to verify than several unfinished call paths. The launch decision should follow demonstrated readiness, not a calendar promise made before discovery.
Agree on expected outcomes for common calls and difficult situations, then test both the conversation and the action it is meant to produce. Include interruptions, corrections, unclear intent, requests for a person, unavailable booking and unanswered transfers. Test the real phone route as well as the browser conversation. Record the result, repair failures and repeat the affected cases. A plausible spoken response alone is not proof that a booking, transfer or saved record succeeded.
The recurring responsibility includes monitoring the agreed call paths, repairing failures, reviewing exception patterns and improving the installed receptionist within scope. It also includes maintaining the documented booking, routing, escalation and after-call actions. Your business remains responsible for the people and decisions after handoff and for telling us when business facts change. Monitoring does not mean a human listens live to every call, and it is not an unlimited support or response-time guarantee.
Yes. Business hours, services, team destinations and approved answers change, and the installed system needs to stay aligned. Changes within the agreed responsibility can be maintained and tested. A new location, another calendar, a new service line or a substantial branch may expand scope. Tell us what changed before callers are given outdated information. Changes to routing or booking should include a repeat test of the affected path and its fallback.
TQP serves businesses across Canada and the United States. The phone configuration, supported coverage, currency, operating hours and client requirements are checked for the specific installation. Public starting prices on this page are in US dollars. Availability in a country does not establish a local office, guarantee support for every phone provider or make a particular regulated workflow appropriate. We scope the actual business and caller experience.
Administrative intake may be a useful application when the business approves the information collected, answers given and human handoff. Clinical, legal and financial judgments remain with qualified people. Do not use this page as a guarantee about a regulated workflow, sensitive-data handling or compliance. Those requirements need explicit review before agreeing to an installation. Our illustrative industry scenarios show how call design changes; they are not claims of professional advice or automatic suitability.
The fallback plan belongs in the phone-system design. We identify what should happen if the voice service, destination, booking action or connected workflow cannot complete its job. Available options depend on the actual phone and platform configuration and must be tested. The caller should receive an honest next step wherever the setup supports one. No website can guarantee that every dependency stays available, so launch readiness includes the failure route.
Bring us the calls that interrupt your day, the enquiries you miss and the moments that need a person. We'll help define what the receptionist should handle and what should happen next.
The Quiet Protocol · Serving businesses across Canada and the United States
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