Auto repair shop marketingMore cars in your bays. Fewer missed calls.
Auto repair shop marketing that gets you found on Google, answers the phone when your advisors can't, and turns a quick call into a booked job. Below is the playbook we run for shops. Use it yourself, or let us run it for you.
Websites from $99/monthFull systems from $995/month
Based in TorontoServing the United States and Canada
Written up like a repair order
Complaint. Cause. Correction.
You write every job this way. Here is your marketing, written up the same way: what you notice, what is actually causing it, and what fixes it.
- 01
ComplaintThe phone rings while everyone is under a car.
CauseNobody is free to answer, and many callers won't leave a voicemail. They call the next shop.
CorrectionEvery call answered. The car, the problem and a callback number, booked or passed to your advisor.
- 02
ComplaintNew customers can't find us on Google Maps.
CauseThe Google profile is thin: missing services, old hours, few photos, unanswered reviews.
CorrectionA complete, active profile and listings, kept right every month, so you show up for the repairs you want.
- 03
ComplaintOur website doesn't bring in work.
CauseIt's slow on a phone, lists nothing specific, and hides the phone number.
CorrectionA clean site with your services, hours, reviews and a request-a-time form that asks for the car.
- 04
ComplaintPeople get a quote and disappear.
CauseNobody follows up. The customer means to call back, then forgets.
CorrectionA friendly follow-up text goes out for you, so more quotes turn into booked work.
- 05
ComplaintCustomers come once and never come back.
CauseNo reminder ever reaches them, so the next oil change goes to whoever is closest.
CorrectionReminders go out on the schedule you recommend, so they come back to you.
- 06
ComplaintGreat work, too few reviews.
CauseHappy customers are never asked at the right moment.
CorrectionA review request goes out at pickup, and every review gets a reply in your voice.
Auto repair shop marketing, end to end
From “mechanic near me”
to the next service visit.
Most marketing stops when the phone rings. We cover the whole path a driver takes with your shop, so a search becomes a booked visit, and a repair becomes a customer who comes back.
- Get foundYour Google profile, Maps and listings, set up for the repairs you want.
- Get noticedShort videos from the bay, before-and-after repairs, honest tips.
- Get chosenA website that shows your repairs, warranty and reviews.
- Get answeredEvery call answered, even when your advisors are busy.
- Get bookedThe car and the problem, booked straight into your day.
- Come backService reminders, quote follow-up and review requests.
Signature System
The Signature System for auto repair shops
Your website, Google listings, phone answering, booking, reviews and reminders, built as one system for your shop and looked after by our team every month. Fully managed by our team, AI included. From $995/month.
Or start with one piece
- Essential Website$99/month, no setup feeFor shops that just need a professional site with services, hours and reviews.See the Essential Website
- Get Found local SEO$99/month, or $82.50/month billed yearlyFor shops that are hard to find on Google Maps.See Get Found
- Smart WebsiteFrom $2,395 setup + $197/monthFor shops that want a custom site connected to booking and customer records.See Smart Websites
- AI receptionistFrom $1,495 setup + $497/monthFor shops missing calls while advisors are with customers.See the AI receptionist
Prices in USD. Setup and monthly fees are listed separately; calls, texts and AI usage are billed at actual use. Each piece joins the same connected system, so you can add the next one without starting over.
Playbook 01
Answer the phone like your best service advisor.
The first call decides who gets the job. Your best advisor gets the same seven things on every call. Write them down and make them the standard.
When nobody can pick up, our AI receptionist asks these same questions, books the visit or passes it to your advisor, and texts you a summary.
- Their name and the best number to call back
- Year, make and model of the car
- What is happening, in their words
- When it started and when it happens
- Any warning lights on the dash
- Is the car drivable, or does it need a tow?
- When they can drop it off
Hi, it's [Your Shop]. Sorry we missed you, we're with a customer. What's going on with the car? Reply here or book a time: [link]
Playbook 02
Your Google profile checklist.
Most drivers pick a shop from the three on the map. Google chooses those three by how relevant, how close and how well known each shop is. Relevance and reputation are the parts you control.
Get Found keeps your profile and listings right every month, from $99/month. Run the free check to see where you stand.
- Primary category set to Auto repair shop, with extra categories only for work you really do
- Every service listed: brakes, oil changes, diagnostics, AC, tires, whatever you want more of
- Hours that are right, including holiday hours
- Real photos: the front of the shop, the bays, the team, finished work
- Your phone number and website link, checked and working
- A booking or request link, so people can act without calling
- A reply to every review, good or bad, within a few days
- A short post every month: a seasonal check, a special, a tip
- Common questions answered in your own words
- The same name, address and phone everywhere else you are listed
Playbook 03
What your shop's website needs, and what it doesn't.
A repair shop website has one job: get a driver to call or request a time. Everything on it should help with that, on a phone, in a hurry.
Needs
- Your services, each in plain words, with what the visit looks like
- Hours, address, a map and a phone number you can tap to call
- A request-a-time form that asks for year, make and model
- Real reviews, and your warranty in one clear sentence
- Photos of your actual shop and team
- Fast loading on a phone, because that is where people find you
Skip
- Stock photos of smiling mechanics who don't work there
- Jargon customers have to decode
- Forms with ten fields before anyone hears back
- Autoplay video and pop-ups over the phone number
The Essential Website covers every item on the left for $99 a month. If you want online booking and customer records behind it, a Smart Website is from $2,395 setup + $197/month.
Playbook 04
More five-star reviews, the honest way.
Ask every customer, at pickup, with a text that takes ten seconds. Reply to every review. Never offer a discount or reward for one; it breaks the platform rules and the customer's trust.
Our review growth service sends the request at the right moment and drafts replies in your voice for you to approve.
Thanks for trusting us with your car today, [Name]. If we earned it, a quick Google review helps other drivers find an honest shop: [link]
Thanks, [Name]. Glad the brakes feel right again. See you at the next oil change.
[Name], I'm sorry the visit went this way. I'd like to make it right. Please call me directly at [number] and ask for [owner name].
Playbook 05
Bring them back: a year of reminders.
Your best new customer is the one who already trusts you. Send reminders on the service intervals you recommend, and add one seasonal message a quarter.
- Spring
Alignment and suspension checks after pothole season. AC checks before the heat.
- Summer
Road-trip inspections, AC service, tires and brakes before long drives.
- Fall
Winter tire bookings, battery tests, brakes and wipers before the cold.
- Winter
Tire changeovers, battery and charging checks, cold-start problems.
Reminders, quote follow-ups and review requests run automatically on the Quiet Platform, which comes with every Smart Website and every Signature System.
Questions shop owners ask us.
Straight answers. If yours is not here, ask us on a call.
How much does auto repair shop marketing cost?
It depends on what your shop needs. A professional website on its own is $99 a month with no setup fee. Get Found, our Google Maps and listings service, is $99 a month. A custom Smart Website is from $2,395 setup + $197/month. The AI receptionist starts at $1,495 to set up and $497 a month. The Signature System for auto repair shops, where we run all of it for you, starts at $995 a month. Prices are in US dollars.
I just need a good website. Can I get only that?
Yes. The Essential Website is $99 a month with no setup fee. It shows your services, hours, location and reviews, and it is built and hosted for you. You can add more later without starting over.
Do I have to sign a long contract?
No long contracts for the website or Get Found; they run month to month, and Get Found has a cheaper yearly option. The AI receptionist starts with a 3-month commitment so it can be set up and tuned properly. Signature Systems are agreed in writing before any work starts.
How do I get my shop to show up higher on Google Maps?
Google looks at how relevant your profile is to the search, how close you are, and how well known your shop is. You control the first and the last: a complete profile with every service, real photos, current hours, fresh reviews with replies, and the same details everywhere you are listed. There is no paid shortcut for the map results.
Will the AI receptionist sound like a robot to my customers?
It speaks naturally, answers the questions you approve, takes down the car and the problem, and books the visit or passes the call to your advisor. You can call it yourself and hear it before you decide.
Does it diagnose cars or quote repairs?
No. It never diagnoses a car or gives a repair price. It collects the details and hands them to your team. Your advisors and technicians decide the work and the price, like they do today.
How should I ask customers for reviews?
Ask at pickup, when the car is fixed and the customer is happy. Send a short text with a direct link so it takes ten seconds. Ask everyone, not just the customers you expect to be happy, and never offer a discount or reward for a review.
Will it work with my shop software?
We work around the tools you already use and connect them where it makes sense. On the first call we will tell you plainly what connects and what does not.
Do you work with shops in my city?
We work with auto repair shops across the United States and Canada. We are based in Toronto and set everything up remotely, so there is no office visit needed.
Let's get more cars in your bays.
Book a call and tell us about your shop. We will show you where you are losing calls and customers, what we would fix first, and exactly what it costs. You will talk to the people who build it, led by our founder, Vikram Roy.
Book a call with usOr run the free Google check first