A general dentist refers a patient for an extraction evaluation. A self-directed implant prospect is comparing centers. Another patient has records and imaging questions, while someone else is reporting a concern after hours. Each person needs different public guidance, records instructions, booking rules, and human ownership. A thin form leaves the coordinator to rebuild the referral, stated need, location, records status, and open questions later.
The system can preserve the patient’s own words, explain approved referral requirements, coordinate eligible consultation paths, and route uncertainty to a qualified person. It should never decide urgency, acceptance, candidacy, sedation, treatment, insurance, or fees.