Frequently asked questions about The Quiet Protocol, answered plainly. Each answer starts with the short version, so you can read only what matters to you.
35 questions owners ask us before they buy, about cost, websites, Google, phones, reviews and results.
Yes.
A call with us costs nothing and there is no form to get past first. We look at your website, calls and follow-up, and tell you what to keep, what to change and what not to buy, including when the answer is that you do not need us yet.
Book a free callTwo things besides the call.
A free revenue leak diagnostic that estimates what slow answers and weak follow-up cost you, and a free local visibility report that shows how your business appears across Google, maps and directories. Both are yours to keep whether or not you ever hire us.
Get the free local visibility reportYes.
Our free Google review link and QR code generator makes your review link, a QR code to download and a counter card to print. It needs no signup and runs in your browser, so nothing you enter is sent to us.
Make your review link and QR codeThe agency design and build are free.
The Essential Website is $99/month for hosting and care, free design and build. Our agency writes, designs and builds up to 10 pages from your business information. The monthly plan covers fast hosting, SSL, care and support with changes; connected booking and wider systems have their own scope.
See the Essential WebsiteStart with Get Found.
Get Found local SEO is $99/month, or $82.50/month billed yearly for one location, and it starts with a free visibility report so you can see where you stand before you pay anything.
See Get Found local SEOWe think we are, so test us.
Judge any agency, us included, on five things: are the prices published, do you own your website and domain, is usage billed separately and visible, will they tell you what not to buy, and is the first call free? We meet all five, and our prices are public so you can check the rest yourself. We are the best fit for owners who want one team to handle the website, Google, the phones and the follow-up.
See every priceYes.
Our AI voice agents start at $449 a month with free setup (normally $1,495) and no contract. That plan includes 600 minutes of calls. Growth is the larger plan, with 1,200 minutes. Prepaid top-up packs cover busy months. Custom plans cover field-service software integrations and outbound calling.
See the AI voice agent plansMany can.
Setup is free on both AI voice agent plans, and there is no contract. Custom plans have a scoped setup from $1,495, written down on the first call before anything starts.
It is all published.
Essential Website: $99/month for hosting and care, free design and build. Get Found local SEO: $99/month, or $82.50/month billed yearly. Review growth: from $995 setup + $297/month. AI voice agents: from $449/month, free setup, no contract. Smart Website: from $2,395 setup + $197/month. Signature Systems, fully managed: from $995/month.
See every priceUS dollars.
All prices are in U.S. dollars unless otherwise stated. Applicable taxes are shown before you buy.
No.
Phone, text, email, carrier and AI usage charges are billed separately, at actual use, and you can see what was used. We keep them separate so a quiet month costs less than a busy one.
Because they pay for different things.
Setup pays for the work of building, connecting and testing your system. The monthly fee pays for keeping it running and supported. Putting them on separate lines makes both easy to see.
Yes.
Most owners start with the one problem that costs them the most. We add the next piece when it earns its place, and we will tell you if the small option would leave the real problem unsolved.
Not always.
If your site already explains the business clearly, earns trust and makes it easy to call or book, we keep it and connect to it. If it is old, slow or confusing on a phone, rebuilding it is usually the better spend.
Small business website redesignDepth.
The Essential Website is a professional site on a monthly plan. The Smart Website System ($2,395 setup) adds one clear booking or intake path. The Conversion Website ($4,995) adds original positioning, deeper service pages and guided intake. The Authority Website ($7,975) is for firms whose expertise sells the work, with deeper content and a buyer guide. Custom builds run on Platform Foundation ($197/month) or AI Business OS ($497/month).
Compare website optionsYou do.
You own your domain, your content and your brand. We host and look after the site while you are on a plan.
Nobody honest can promise that.
Google decides rankings, and AI assistants decide their own answers. What we do is make your business easy to find and easy to trust: an accurate, active Google profile, pages for the services and areas you really cover, clear answers, and reviews. That is what moves the needle over time.
See Get Found local SEOThree names for being found.
SEO is showing up in search results. AEO and GEO are showing up in AI answers, such as ChatGPT or Google's AI overviews. They all reward the same things: clear facts, useful answers and a business others vouch for.
One conversation, many doors.
Omnichannel AI means the same system answers whether a customer calls, texts, fills in a form or messages you from Google. For a home service business it matters because the customer who texted at 9 PM should not have to repeat themselves when they call at 8 AM. We connect the channels so each inquiry lands in one place with its history.
The ones that ask at the right moment.
Good review automation asks after the job is done, makes it easy to leave a review, follows up once, and helps you reply. The risky ones reward reviews or send the link only to happy customers, which Google forbids. Our review growth system asks everyone, follows up and helps with replies, and our free review link generator gets you started today.
Make a free review link and QR codeIt answers when you cannot.
It picks up your calls, asks the questions you approve, books the appointment or takes the details, and passes the conversation to your team with a summary. Urgent calls and anything outside its rules go to a person.
See the AI ReceptionistWe recommend it.
We set clear, honest wording for the start of the call. We never design an AI to pretend to be a licensed professional or hide what it is.
Yes.
You decide what counts as urgent. Those calls are transferred, or your team is alerted right away, with the details already written down.
No.
It books, answers approved questions and gathers details. Professional judgement stays with your team.
Your team's software, with AI built in.
AI Business OS ($497/month) gives your team one place for enquiries, booking, follow-up, reviews and reporting, plus AI-assisted tools for writing and replies. Customer-facing AI agents are separately scoped, so you only pay for the ones you use.
See the platformWe ask, at the right moment, every time.
After each job, customers get a short “How did we do?” message by text or email. Happy customers get a one-tap link to your Google review page, and any concern comes straight to you. We can also reach your past customers over a few weeks, and AI replies to every new review.
See review growthIt depends on the size of the job.
A single call path or a website on the Essential plan moves fastest. A custom website or a system with several connections takes longer. Your proposal gives the dates, and what we need from you, before work starts.
We keep it running.
We support what is named in your agreement: the website, the phone answering, the platform. New pages, campaigns or connections are priced before we start them, so there are no surprise invoices.
Yes.
A Custom Business System is designed around one important customer journey, with the connections and rules your business needs. It is scoped on a call, and its price and responsibilities are in the written scope before anything starts.
Usually.
Most calendars, CRMs and accounting tools can connect. We check yours on the first call and confirm it in the written scope.
We plan for them, with you.
We look at the data you handle and where you work. Regulated requirements are confirmed in the written scope before we build anything, and your legal or privacy adviser has the final word on your own obligations.
You do.
You approve the wording, the rules and every material change before it goes live. The customer relationship stays yours.
Toronto.
We are based in Toronto and work remotely with service businesses across Canada and the United States.
About the companyNo.
The Quiet Protocol does not guarantee a particular result. We make it faster and easier for customers to find you, reach you and book. What that is worth depends on your market, your prices and your team. Our case studies show real results, with the before, the after and how each was measured.
See the proofThe one that costs you the most today.
A website you are embarrassed by, a phone nobody answers or a Google profile nobody finds. On a free call we will tell you which one it is, and what we would leave alone.
Book a callAsk us on a free, 30-minute call. You leave with a straight answer, a starting point and its price.