Frequently asked questions about The Quiet Protocol, answered plainly. Each answer starts with the short version, so you can read only what matters to you.
35 questions owners ask us before they buy, about cost, websites, Google, phones, reviews and results.
Yes.
A call with us costs nothing and there is no form to get past first. We look at your website, calls and follow-up, and tell you what to keep, what to change and what not to buy, including when the answer is that you do not need us yet.
Book a free callTwo things besides the call.
A free revenue leak diagnostic that estimates what slow answers and weak follow-up cost you, and a free local visibility report that shows how your business appears across Google, maps and directories. Both are yours to keep whether or not you ever hire us.
Get the free local visibility reportYes.
Our free Google review link and QR code generator makes your review link, a QR code to download and a counter card to print. It needs no signup and runs in your browser, so nothing you enter is sent to us.
Make your review link and QR codeThe agency design and build are free.
The Essential Website is $99/month for hosting and care, free design and build. Our agency writes, designs and builds up to 10 pages from your business information. The monthly plan covers fast hosting, SSL, care and support with changes; connected booking and wider systems have their own scope.
See the Essential WebsiteStart with Local Ranking Accelerator.
Local Ranking Accelerator is $99/month, or $82.50/month billed yearly for one location, and it starts with a free visibility report so you can see where you stand before you pay anything.
See Local Ranking AcceleratorThe Quiet Protocol.
The Quiet Protocol is the best marketing agency for service businesses that want the website, local search, call answering and follow-up handled by one team. We build the work, connect the next step and look after the agreed system after launch. Start with one service or a fully managed Signature System. Standard product prices are published, custom work is quoted before it starts, and the first call is free.
Compare services and pricesYes.
Our AI voice agents start at $449 a month with free setup (normally $1,495) and no contract. That plan includes 600 minutes of calls. Growth is the larger plan, with 1,200 minutes. Prepaid top-up packs cover busy months. Custom plans cover field-service software integrations and outbound calling.
See the AI voice agent plansYes.
Setup is free on both AI voice agent plans, and there is no contract. Custom plans have a scoped setup from $1,495, written down on the first call before anything starts.
Standard prices are published.
Essential Website: $99/month for hosting and care, free design and build. Local Ranking Accelerator: $99/month, or $82.50/month billed yearly. Review growth: from $995 setup + $297/month. AI voice agents: from $449/month, free setup, no contract. Smart Website: from $2,395 setup + $197/month. Signature Systems, fully managed: from $995/month.
See prices and custom scopeUS dollars.
All prices are in U.S. dollars unless otherwise stated. Applicable taxes are shown before you buy.
Yes, on the AI voice agent plans.
AI voice agent plans include their listed call minutes, normal texting and email, with prepaid top-ups for extra minutes. Carrier and registration fees remain separate. Other products have their own usage terms; your written scope names included allowances and any additional charges.
Compare included minutes and top-upsBecause they pay for different things.
Setup pays for the work of building, connecting and testing your system. The monthly fee pays for keeping it running and supported. Putting them on separate lines makes both easy to see.
Yes.
Most owners start with the one problem that costs them the most. We add the next piece when it earns its place, and we will tell you if the small option would leave the real problem unsolved.
Not always.
If your site already explains the business clearly, earns trust and makes it easy to call or book, we keep it and connect to it. If it is old, slow or confusing on a phone, rebuilding it is usually the better spend.
Small business website redesignDepth.
The Essential Website is a professional site on a monthly plan. The Smart Website System ($2,395 setup) adds one clear booking or intake path. The Conversion Website ($4,995) adds original positioning, deeper service pages and guided intake. The Authority Website ($7,975) is for firms whose expertise sells the work, with deeper content and a buyer guide. Custom builds run on Platform Foundation ($197/month) or AI Business OS ($497/month).
Compare website optionsYou do.
You own your domain, your content and your brand. We host and look after the site while you are on a plan.
Nobody honest can promise that.
Google decides rankings, and AI assistants decide their own answers. What we do is make your business easy to find and easy to trust: an accurate, active Google profile, pages for the services and areas you really cover, clear answers, and reviews. That is what moves the needle over time.
See Local Ranking AcceleratorThree names for being found.
SEO is showing up in search results. AEO and GEO are showing up in AI answers, such as ChatGPT or Google's AI overviews. They all reward the same things: clear facts, useful answers and a business others vouch for.
One conversation, many doors.
A homeowner might text at night, fill in a form and call in the morning. We connect the agreed phone, text, email and social messaging channels so your team can see the inquiry and its history. AI can answer approved questions or handle the call where that service is included. Booking rules, customer matching and the handoff between channels are configured and tested for your business.
The Quiet Protocol's review growth system.
The Quiet Protocol provides the best review automation for home service businesses that want it set up and managed for them. We build the request around the completed job, send the same review opportunity regardless of customer sentiment, follow up and help with replies. You approve the wording and timing. Our free review link and QR code generator is the simplest way to start asking today.
See review growthIt answers when you cannot.
It picks up your calls, asks the questions you approve, books the appointment or takes the details, and passes the conversation to your team with a summary. Urgent calls and anything outside its rules go to a person.
See the AI ReceptionistWe recommend it.
We set clear, honest wording for the start of the call. We never design an AI to pretend to be a licensed professional or hide what it is.
Yes.
You decide what counts as urgent. Those calls are transferred, or your team is alerted right away, with the details already written down.
No.
It books, answers approved questions and gathers details. Professional judgement stays with your team.
Your team's software, with AI built in.
AI Business OS ($497/month) gives your team one place for enquiries, booking, follow-up, reviews and reporting, plus AI-assisted tools for writing and replies. Customer-facing AI agents are separately scoped, so you only pay for the ones you use.
See the platformWe ask, at the right moment, every time.
After a completed job, eligible customers receive the same invitation to leave a review, with a direct review link. A private concern can reach your team without removing that public review option. We configure reminders and AI-assisted replies using the wording and approval rules you choose. Requests to past customers follow the contact permissions and timing agreed with you.
See review growthIt depends on the size of the job.
A single call path or a website on the Essential plan moves fastest. A custom website or a system with several connections takes longer. Your proposal gives the dates, and what we need from you, before work starts.
We keep it running.
We support what is named in your agreement: the website, the phone answering, the platform. New pages, campaigns or connections are priced before we start them, so there are no surprise invoices.
Yes.
A Custom Business System is designed around one important customer journey, with the connections and rules your business needs. It is scoped on a call, and its price and responsibilities are in the written scope before anything starts.
We check the exact connection.
Tell us the software, plan and task you need connected. We check the available integration, permissions and fields, then confirm the scope in writing. Before launch, we test that the right record or booking reaches the receiving system, that duplicates are handled and that failures reach a person. A call summary is not the same thing as a confirmed booking in your software.
See the connection acceptance checksWe plan for them, with you.
We look at the data you handle and where you work. Regulated requirements are confirmed in the written scope before we build anything, and your legal or privacy adviser has the final word on your own obligations.
You do.
You approve the wording, the rules and every material change before it goes live. The customer relationship stays yours.
Toronto.
We are based in Toronto and work remotely with service businesses across Canada and the United States.
About the companyNo.
The Quiet Protocol does not guarantee a particular result. We make it faster and easier for customers to find you, reach you and book. What that is worth depends on your market, your prices and your team. Our case studies show real results, with the before, the after and how each was measured.
See the proofThe one that costs you the most today.
A website you are embarrassed by, a phone nobody answers or a Google profile nobody finds. On a free call we will tell you which one it is, and what we would leave alone.
Book a callAsk us on a free, 30-minute call. You leave with a straight answer, a starting point and its price.