Tree Service Storm Triage Checklist

A storm-triage checklist for tree-service teams that need cleaner first-contact qualification, safer routing language, and better prioritization when weather events spike call volume.

What This Asset Covers

• A first-call checklist for hazard level, access, structural contact, and utility-risk signals
• Priority language for emergency dispatch versus estimate scheduling
• A documentation prompt for photos, storm timing, and homeowner expectations

Use this when

1. Storm events create noisy intake and too many poorly qualified emergency requests
2. Office teams need clearer guidance on what should move first
3. The business wants a calmer, safer first-contact standard during weather spikes

Working Asset

Tree Service Storm Triage Checklist

Purpose

Use this checklist to sort storm-driven tree calls by real hazard level instead of caller intensity alone.

First-Call Triage

• tree on structure?
• tree on vehicle?
• utility involvement?
• blocked driveway or access only?
• active hanging limb?
• photos available?
• storm still active?

Priority Bands

Red

• active structural contact
• utility-risk present
• hanging hazard over occupied zone

Orange

• heavy access blockage
• roof impact without immediate utility issue
• unstable large limb with known risk

Yellow

• standard cleanup
• debris hauling
• non-urgent trimming after storm

Intake Notes

• address
• homeowner name
• best callback number
• hazard summary
• access notes
• photo status
• weather status

Script Line

“Let me separate safety risk from cleanup so we can route this correctly and not lose time on the wrong next step.”