# Tree Service Insurance & Photo Handoff Playbook

The Quiet Protocol
thequietprotocol.com

## Why It Matters

Tree-service urgency is easy to answer and hard to hand off. After the first call, homeowners often need help documenting the site, understanding what matters, and communicating clearly with insurers or other stakeholders.

## Handoff Goals

- get better photos
- clarify hazard context
- reduce repeated explanations
- keep the homeowner calm and moving

## Photo Request Standard

Ask for:

- the full affected area
- close-ups of impact points
- any structure contact
- utility proximity
- driveway or access constraints
- additional debris or secondary hazards

## Customer Message Example

“Please send wide and close photos of the affected area, plus anything touching the house, roofline, fence, or utility lines. That helps us prioritize correctly and prepare the next step faster.”

## Insurance-Safe Framing

Do:

- describe visible conditions
- explain what your team needs to see
- state the next operational step

Do not:

- promise claim outcomes
- overstate covered work
- act as if approval is already decided

## Internal Handoff

Before dispatch or estimate:

- photo set received
- hazard level noted
- utility contact risk flagged
- homeowner expectations captured
- next visit type identified: emergency, estimate, cleanup, or follow-up