# The Quiet Protocol

## Towing Roadside Intake Kit

This kit helps towing operators reduce repeat ETA callbacks, tighten roadside communication, and make dispatch feel more reliable.

## Included resources

- Towing ETA Update Text Pack
- Front Door Score Tool
- Booking Readiness Checklist
- Missed-Call Text-Back Swipe File

## Recommended rollout

1. Build ETA updates into dispatch macros.
2. Define who owns status messaging when ETAs shift.
3. Audit callback volume before and after proactive texting.

## What good looks like

- customers get proactive ETA updates instead of chasing the office
- dispatch and driver language feels aligned
- stranded callers feel informed, not ignored