# The Quiet Protocol

## Roofing Storm Damage Photo Checklist

Use this checklist to guide homeowners before the estimator arrives. Better intake photos mean faster qualification, cleaner insurance conversations, and less wasted scheduling.

## Ask for these photos first

1. Front elevation of the house
2. Rear elevation of the house
3. Each roof slope visible from the ground
4. Close-up of missing shingles, flashing damage, lifted edges, or punctures
5. Interior leak spots, ceiling staining, or wet insulation
6. Gutters, downspouts, and visible debris impact
7. Any temporary tarp or emergency patch already installed

## Capture these details

- date storm damage was first noticed
- active leak or no active leak
- interior staining present or not
- insurance claim started or not
- best contact and best appointment windows

## Intake notes for the office

- mark jobs with active interior leaks as same-day review candidates
- ask whether photos can be texted before the call ends
- note if the customer has already contacted insurance

## Homeowner guidance message

Please send wide photos first, then close-ups. If it is safe, include interior leak photos and any visible damage near gutters, flashing, or fallen debris. Do not climb the roof.

## Suggested rollout

1. Add this checklist to your storm-response text sequence.
2. Train CSRs to request wide shots before close-ups.
3. Use the same intake order on every storm lead.