# The Quiet Protocol

## Restoration First Response Kit

This kit is built for restoration teams that need more control over first-call urgency, authorization language, and mitigation intake.

## Included resources

- Restoration Emergency Authorization Script
- Front Door Score Tool
- Home Service Speed-to-Lead Checklist
- After-Hours Call Intake Script

## Recommended rollout

1. Install the authorization script into first-notice-of-loss intake.
2. Review whether crews receive complete urgency notes before dispatch.
3. Use the speed-to-lead checklist to tighten first-call handling and overflow coverage.

## What good looks like

- first-call language explains urgency without sounding chaotic
- office notes are complete enough for the crew to act fast
- after-hours restoration calls still sound controlled and branded