# Plumbing Emergency Intake Checklist

## Capture first

- caller name and best callback number
- service address
- active leak, drain backup, or no hot water
- whether water has been shut off
- occupied or vacant property

## Clarify urgency

- active flooding now
- ceiling or wall involvement
- sewer or drain contamination
- elderly, child, or medical-risk occupant

## Dispatch notes

- gate, buzzer, parking, pet, or access notes
- photo available or not
- preferred arrival window

## Handoff rule

If active water is still running or safety is compromised, escalate immediately.