# The Quiet Protocol

## Plumbing Emergency Dispatch Kit

This kit helps plumbing teams recover urgent missed calls, tighten triage, and sound more controlled when water is actively causing damage.

## Included resources

- Plumbing Burst Pipe Text-Back Pack
- Front Door Score Tool
- Home Service Speed-to-Lead Checklist
- After-Hours Call Intake Script

## Recommended rollout

1. Audit the front door and identify where emergency calls leak.
2. Install the burst-pipe text-back templates into the phone or CRM workflow.
3. Rehearse the after-hours script with dispatchers and answering coverage.
4. Review five recent plumbing emergencies and score where speed or clarity broke down.

## What good looks like

- urgent missed calls receive a text reply in under five minutes
- dispatchers ask the same four triage questions every time
- overflow coverage sounds calm and specific, not generic