# Owner-Operator Systems Kit

Use this kit when leadership needs a cleaner weekly management system instead of solving the same front-door and follow-up problems from memory.

## Management Stack

This kit is built around five management jobs:

- expose the biggest revenue leaks
- review the business through the same scoreboard every week
- tighten hiring quality for customer-facing roles
- stop handoff breakdowns between functions
- collect overdue cash without improvising every message

## Rollout Order

1. run the Front Door Score Tool to expose the current leak profile
2. install the weekly dashboard so leadership is reviewing the same truth
3. tighten hiring standards for intake, dispatch, and service-adjacent roles
4. install the handoff SOP so no lead or appointment drifts ownerless
5. deploy the invoice collection prompt pack for slower-moving receivables

## Executive Review Cadence

Monday: review the scoreboard, open risks, and the week’s largest handoff failures.

Midweek: inspect one hiring, handoff, or collections workflow in detail.

Friday: review what improved, what stalled, and which issue should receive executive attention next week.

## Escalation Checkpoints

- missed-call or unowned-lead spikes
- repeated no-shows or broken handoffs
- weak hiring signals in front-door roles
- receivables aging past the agreed threshold
- owner dependency increasing instead of declining

## Included Assets

- Front Door Score Tool
- Owner-Operator Weekly Dashboard Template
- Service Business Hiring Scorecard
- Lead Handoff SOP
- Invoice Collection Prompt Pack

## Best Use

Best for owners, GMs, branch leaders, and office managers who need cleaner visibility, steadier execution, and fewer weekly surprises.