# Moving-Day ETA & Status Pack

## Purpose
Use this pack to reduce inbound reassurance calls and make move-day communication feel controlled.

## Update Rhythm
- booking confirmation: previous day
- first ETA window: morning of move
- loading complete update
- en route update
- destination arrival update

## On-Time Message
“Your crew is on schedule and still tracking inside the original arrival window. We’ll send the next update when loading is complete.”

## Delay Message
“Your crew is running behind the original window because the previous move is taking longer than expected. We’ll send the revised ETA as soon as the truck is rolling.”

## Loading Complete Message
“Loading is wrapped and the crew is now heading your way. If access or parking changes, reply here so we can adjust before arrival.”

## Office Checklist
- customer contact confirmed
- building access notes visible
- parking/elevator notes visible
- revised ETA sent if needed
- crew status reflected in dispatch board

## Quality Metric
- inbound “where are you?” calls
- ETA updates sent on time
- jobs with at least 3 proactive updates