# The Quiet Protocol

## Locksmith After-Hours Dispatch Script

Use this when lockout calls come in after hours, through overflow coverage, or during high-stress periods. The objective is to capture location, urgency, and dispatch readiness without letting the call spiral.

## Opening

Thanks for calling {{company}}. I can help get this organized quickly. First, tell me whether this is a vehicle, home, or business lockout and confirm the exact location.

## Must-capture details

1. exact address or pinned location
2. vehicle, home, or commercial
3. any child, pet, or medical urgency involved
4. callback number
5. gate code, parking issue, or access notes

## ETA framing

I’m checking the nearest available technician now. I’ll confirm the best ETA window we can offer and text you the next step so you have something in writing immediately.

## Text confirmation

This is {{company}}. We have your lockout request for {{location}}. We are reviewing the nearest technician and will send your ETA update shortly. Reply here with any gate code or landmark if needed.

## If the caller is shopping multiple providers

Totally understood. If you want, I can text the next ETA window and dispatch details so you can decide with clear information instead of guessing.

## Suggested rollout

1. Put the five must-capture details into the answering script.
2. Save the ETA framing line as a standard call phrase.
3. Send the confirmation text on every after-hours dispatch.