# Junk & Moving Route Confirmation Playbook

The Quiet Protocol
thequietprotocol.com

## Purpose

This playbook helps junk-removal and moving operators protect the route before the truck leaves. The goal is to reduce no-answer arrivals, bad access surprises, weak scope confirmations, and time wasted on reassurance calls.

## Core Principle

The route should feel confirmed twice:

- once when the job is booked
- once on the day of service

If the second confirmation never happens, the route is carrying hidden risk.

## Day-Of Confirmation Sequence

### Step 1: Window Confirmation

Confirm:

- arrival window
- contact person
- access instructions
- whether scope has changed

### Step 2: Readiness Check

Ask for:

- gate / elevator / building access
- photo refresh if the load changed
- parking or loading restrictions

### Step 3: On-The-Way Message

Send a short “crew is en route” message only after the route is stable enough to be credible.

## High-Risk Signals

Treat these as route-risk flags:

- customer stops responding on service day
- photos are outdated or incomplete
- scope expanded but pricing has not been reset
- access details are vague
- the contact person is not the decision-maker

## Recovery Script

If the customer is slow to confirm:

“We are holding your route slot, but we need to confirm access and final scope before the crew rolls. Reply here or call us in the next [time window] so we can keep your spot protected.”

## Team Standard

- no truck leaves on a high-risk job without active reconfirmation
- no ETA goes out unless the route is real
- no customer is allowed to assume the team “just knows” the latest scope