# Home-Service Front Door Kit

Use this kit to repair the parts of the front door that usually leak revenue first: missed calls, slow response, weak handoff, and generic after-hours coverage.

## Diagnostic Sequence

Run the kit in this order:

1. score the current front door
2. estimate the cost of weak response
3. audit the live operating habits
4. replace weak intake language

That order matters because it moves from visibility to math to behavior to execution.

## Asset Deployment Plan

### 1. Front Door Score Tool

Use it to expose the biggest leak before debating tactics.

### 2. Missed Call Cost Estimator Guide

Turn the leak into a dollar-level conversation the owner and office can understand quickly.

### 3. Home-Service Speed-to-Lead Checklist

Use it as the operating audit for calls, web forms, handoff, and review rhythm.

### 4. After-Hours Call Intake Script

Deploy it once the team agrees what “good” should sound like after hours and during overflow.

## Team Ownership Map

- `Owner or GM`: score review, revenue impact, escalation decisions
- `Office lead or dispatcher`: call handling, after-hours quality, routing discipline
- `CSR or front desk`: form follow-up, missed-call recovery, appointment clarity
- `Field manager`: reinforces what information the office must capture before dispatch

## Weekly Review Rhythm

Monday: review missed calls, form lag, and any unowned opportunities from the prior week.

Wednesday: listen to two live or recorded interactions and coach tone, urgency handling, and next-step clarity.

Friday: compare booked work, lost work, and unresolved handoff failures against the scorecard.

## Failure Modes

- the owner is still the default cleanup person
- emergency callers sound the same as low-urgency inquiries
- after-hours scripts collect messages but not decisions
- office and field teams disagree about what a “qualified” lead looks like

## Best Fit

HVAC, plumbing, roofing, restoration, garage door, pest control, locksmith, towing, and other owner-led field-service teams.