# Garage Door Trapped-Car Response Script

## Open with confidence

"Thanks for calling. We help with this all the time. Let me get the right details so we can move fast."

## Ask first

- is the car trapped in or out
- is the door off track or is it a spring issue
- is the property secure right now
- what is the exact address

## Confirm next step

- same-day dispatch possible or not
- callback number
- access notes

## Close

"We’ve got what we need. We’ll confirm the next step right away."