# Fire Safety Deficiency Follow-Up Playbook

This playbook helps fire-protection and security operators turn inspection findings into clearer repair momentum and steadier account trust.

## Follow-Up Structure

1. Separate urgent deficiency work from standard service items.
2. Explain findings in plain language.
3. State risk, timeline, and next step without overloading the account.
4. Book the repair path while confidence is high.

## Communication Priorities

- What was found
- What it means operationally
- What should happen next
- When the work can be completed
- What the customer should expect before then

## Common Failure Modes

- Sending reports without explanation
- Using technical language only
- Waiting too long to propose repair booking
- Letting lower-severity noise bury urgent deficiencies