# Auto Glass Insurance Appointment Checklist

## Purpose
Use this checklist to confirm the booking is real before the technician drives or the bay gets reserved.

## Booking Details
- vehicle year / make / model
- VIN if required
- glass type
- calibration need
- insurer name
- claim status
- deductible / approval status
- mobile or in-shop
- exact service address

## Confirmation Standard
1. confirm insurance status
2. confirm vehicle and glass details
3. confirm appointment window
4. confirm readiness at location

## Failure Modes
- wrong glass booked
- claim not actually active
- calibration surprise
- vehicle unavailable
- unsafe mobile-service location

## Pre-Appointment Text
“We’ve got your appointment reserved. Please reply if the vehicle, location, or insurance status changes so we can keep the install clean and on time.”