# After-Hours Intake Script

## Opening

"Thanks for calling [Business Name]. I can help get this documented right away so the right next step happens quickly."

## Capture

1. Full name
2. Phone number
3. Address or service location
4. What happened
5. When it started
6. Urgency level

## Emergency Routing Prompt

"Based on what you described, I’m marking this as urgent so the on-call process can start."

## Non-Emergency Prompt

"I’ve logged everything cleanly and the next step will be [estimate callback / booking / morning dispatch]."

## Closing

"If anything changes before we reconnect, reply to the follow-up text or call this number again."